Customer Experience Lead
4 days ago
To drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.
The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a passion for delivering exceptional customer experiences.
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Customer Experience Lead
4 days ago
Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeCustomer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...
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Customer Experience Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full timeWe are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...
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Customer Experience Transformation Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeAbout the RoleWe are seeking a skilled Customer Experience Transformation Lead to join our team at Sime Darby Property. This is an exciting opportunity for a seasoned professional to drive cultural transformation and lead initiatives that foster a customer-first mindset within our organization. Key ResponsibilitiesDevelop and execute CX cultural...
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Customer Experience Lead
4 days ago
Subang Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeKey Job AspectsThis role requires a Restaurant Manager/Asst. Restaurant Manager to lead our teams and drive business success.Responsibilities and TasksManage restaurant staff, ensuring excellent customer service and high-quality food preparation.Develop and implement strategies to drive sales growth, increase customer satisfaction, and enhance brand...
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IFP Customer Experience Lead Asia
15 hours ago
Petaling Jaya, Selangor, Malaysia Kimberly Clark Full timeIFP Customer Experience Lead AsiaJob DescriptionYour JobYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and...
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Director of Customer Experience
6 days ago
Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full timeWe are seeking an accomplished Operations Director to join our team at Personal Collection Direct Selling Inc. As a strategic leader, you will be responsible for managing our business operations in Malaysia, driving growth, and delivering exceptional customer experiences.About the Job:The successful candidate will lead our business operations, oversee the...
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Head of Customer Experience
4 days ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full timeAbout the JobCareer Horizons is a pioneer in the tech services industry, offering innovative solutions to businesses worldwide. We are currently seeking a seasoned professional to lead our customer support operations.ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing customer experience strategies.Leading a team of...
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Customer Experience Director
4 days ago
Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeLead Your Team to Success as Customer Experience DirectorA&W (Malaysia) Sdn Bhd is seeking a highly motivated and experienced Customer Experience Director to lead our restaurant team at Sunway Pyramid.About the Job:You will be responsible for managing the restaurant team to provide customers with excellent service, ensuring efficient food preparation and...
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Customer Experience Director
4 days ago
Petaling Jaya, Selangor, Malaysia Frasers Group Full timeAre you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...
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Customer Experience Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia RPG Commerce Full timeCompany OverviewRPG Commerce is a leading direct-to-consumer social e-commerce company dedicated to building cutting-edge everyday essentials. Founded in 2017, our company has grown rapidly and currently carries an in-house brand portfolio of brands, including MONTIGO and OIYO.We are committed to providing high-quality products to our customers, and our team...
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Customer Experience
15 hours ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Customer Experience Strategist
10 hours ago
Petaling Jaya, Selangor, Malaysia Ascentis Private Limited Full time**Role Overview**This is a full-time hybrid role for an Assistant Account Manager at Ascentis Private Limited. The Assistant Account Manager will be responsible for managing client accounts, developing strategies for CRM & Loyalty programs, analyzing customer data, and coordinating digital marketing efforts.About UsAscentis Private Limited is a leading...
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Customer Experience Designer
4 days ago
Petaling Jaya, Selangor, Malaysia GXbank Full timeJob DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...
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Customer Experience Representative
10 hours ago
Petaling Jaya, Selangor, Malaysia Artiq Air Full timeThis internship opportunity at Artiq Air offers a chance to develop hands-on experience with customer service and business partnerships in the air conditioning installation process.Key ResponsibilitiesTo act as a liaison person between Business Partners and customers regarding the Cuckoo Air Conditioning rent-to-own program.To effectively manage installation...
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Customer Experience Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full timeJob ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...
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Customer Experience Intern
15 hours ago
Petaling Jaya, Selangor, Malaysia Artiq Air Full timeThis job is a Customer Experience Intern role where you'll handle air conditioning installations and customer queries. You might like this job because it offers hands-on experience with customer service and business partnerships.ResponsibilitiesTo be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation...
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Customer Experience Rep
6 days ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...
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Customer Experience Advocate
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...
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Customer Experience Ambassador
3 hours ago
Petaling Jaya, Selangor, Malaysia Toyotacapital Full timeAt Toyota Capital, we're looking for a talented Associate to join our team as a Customer Experience Ambassador. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences through direct communication with clients.The ideal candidate will possess excellent communication and interpersonal skills, with...
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Customer Experience Representative
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeWe are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...