Customer Experience Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia RPG Commerce Full time
Company Overview

RPG Commerce is a leading direct-to-consumer social e-commerce company dedicated to building cutting-edge everyday essentials. Founded in 2017, our company has grown rapidly and currently carries an in-house brand portfolio of brands, including MONTIGO and OIYO.

We are committed to providing high-quality products to our customers, and our team of over 100 employees works every day to develop, design, and produce innovative products all over the world.

Job Description

A Customer Experience Executive provides premium customer support to all customers through various channels including email, live chat, and social media. This role includes attending to incoming inquiries, identifying problems, and assisting in providing the right solutions.

Key Responsibilities:

  • Handle all inbound contacts pertaining to customer general inquiries, complaints, comments, feedback, and issues related to company products (channels: email, live chat, social media, etc).
  • Exceed customer expectations in terms of service and accurate information.
  • Deliver the best service to ensure the highest customer satisfaction.

The ideal candidate will be able to work independently in a fast-paced environment, have excellent verbal and written communication skills in English and Bahasa Malaysia, and be familiar with all policies, processes, and product knowledge.



  • Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...


  • Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    About UsA&W (Malaysia) Sdn Bhd is a well-established quick-service restaurant chain with a reputation for serving high-quality food and providing excellent customer service. We are committed to creating a positive work environment that fosters employee growth and development.Job SummaryWe are seeking a Restaurant Manager/Asst. Restaurant Manager to join our...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job OverviewWe are seeking a highly skilled Inbound Sales Representative to join our team at Teleperformance. As a key member of our sales support team, you will be responsible for delivering exceptional customer experiences through timely support and solution-driven interactions.


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    This is an exciting opportunity to join Daythree Business Services Sdn Bhd as a Customer Experience Quality Specialist. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Proficiency in both Chinese Mandarin and English (both verbal and written) is...


  • Petaling Jaya, Selangor, Malaysia Wunderbath Full time

    About WunderbathElevate your career with a dynamic and innovative cosmetics brand, dedicated to crafting vibrant products for sensitive skin. At Wunderbath, we foster a creative environment where talented individuals thrive.Our company profile:Pioneers in handmade cosmeticsDedicated to creating products that cater to sensitive skinBright and quirky...


  • Petaling Jaya, Selangor, Malaysia HLA Full time

    HLA ConceptHLA is a concept store that offers a unique shopping experience for our customers. We provide a wide range of products, from fashion apparel to home goods, and strive to create a welcoming atmosphere that makes our customers feel at home. Salary StructureOur salary structure includes a basic salary ranging from RM 3,000 to RM 4,500 per month, as...


  • Petaling Jaya, Selangor, Malaysia BERRY'S CAKE HOUSE SDN BHD Full time

    Customer Service SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a flair for sales and a knack for building strong relationships? If so, we want to hear from you! As a Customer Service Specialist at BERRY'S CAKE HOUSE SDN BHD, you will play a critical role in ensuring that every customer interaction is memorable...


  • Petaling Jaya, Selangor, Malaysia Summitnext Full time

    Join to apply for the Customer Service Specialist role at SummitNext.Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all...


  • Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full time

    We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...


  • Petaling Jaya, Selangor, Malaysia SD Guthrie Berhad Full time

    We are seeking an experienced Employee Experience Specialist to join our team at SD Guthrie Berhad. As a key member of our Human Resources department, you will play a crucial role in enhancing the overall employee experience across our organization.Key Responsibilities:Implement strategies to improve employee satisfaction and engagementDesign and administer...


  • Petaling Jaya, Selangor, Malaysia GXbank Full time

    Job DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...


  • Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...


  • Petaling Jaya, Selangor, Malaysia engagelife Full time

    Join to apply for the Customer Success Specialist role at Engage Life.Base pay rangeResponsibilities:Manage day-to-day communication between the client and the team.Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.Work with other internal departments in order to...


  • Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full time

    Job ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job OverviewThis role is for an Incoming Call Representative who will handle inbound calls, offer solutions, and troubleshoot product issues while meeting performance metrics.The ideal candidate will enjoy interacting with customers and driving sales in a dynamic environment.


  • Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    About UsWe're a leading customer experience company that's passionate about helping businesses grow through exceptional service. As a Customer Growth Specialist, you'll play a vital role in driving revenue growth and customer satisfaction.Your key responsibilities will include:Identifying new business opportunities and building relationships with key...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    Job OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...