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Customer Experience Representative

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time

We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.

Main Responsibilities
  • Provide clear and concise guidance to customers on available self-service options and automated banking channels, empowering them to take control of their accounts and preferences.
  • Ensure seamless transaction processing by conducting callbacks for confirmation and gathering required documentation, promoting efficiency and accuracy in all interactions.
  • Engage in critical thinking to identify customer needs, analyze problems, and develop innovative solutions that meet their expectations, solidifying trust and loyalty.
Core Competencies
  • Demonstrated fluency in English and Mandarin languages, complemented by strong written and verbal communication skills, facilitating effective engagement with diverse clients.
  • Education level: SPM and above, coupled with relevant experience in customer-facing roles, particularly in banking or financial sectors, highlighting expertise in handling sensitive and confidential data.
  • Capacity to work flexible schedules, including night shifts, showcasing adaptability and resilience in a rapidly evolving environment.
  • Proven ability to establish and nurture long-lasting relationships with clients, leveraging emotional intelligence and interpersonal skills to build trust and loyalty.
  • Commitment to ongoing learning and professional growth, embracing new ideas and strategies to enhance performance and contribute to the organization's success.