Customer Service Representative

5 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Job Summary:

We are seeking a skilled English Speaker to join our team as a Customer Service Representative. The successful candidate will be responsible for handling inbound and outbound customer call inquiries, providing fast and timely solutions to all customer-related problems, and ensuring customer satisfaction by delivering excellent customer service.

Key Responsibilities:

  • Efficiently handle inbound and outbound customer call inquiries
  • Provide fast and timely solutions to all customer-related problems
  • Ensure customer satisfaction by delivering excellent customer service
  • Constantly guided by company service standards
  • Effectively manage large numbers of incoming calls
  • Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Fresh graduates are encouraged to apply
  • Can speak and read in English & Malay
  • Previous working experience in customer service or customer service related field is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice
  • Knowledge in handling basic computer (Microsoft Excel/Word etc)
  • Good communication and interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits:

  • Annual leave and sick leave
  • KWSP and SOCSO
  • Near to LRT Ara Damansara Station
  • Training provided


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