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Customer Service Representative

2 weeks ago

Petaling Jaya, Selangor, Malaysia Astrafamily Full time

We are seeking a highly motivated and enthusiastic Retail Assistant to join our dynamic team at Astrafamily. As a Retail Assistant, you will play a vital role in delivering exceptional customer service and supporting the success of our store.

Job Description:
  1. Provide top-notch customer service by greeting and assisting customers, answering their queries, and offering product recommendations.
  2. Process sales transactions accurately and efficiently, ensuring a seamless shopping experience for our customers.
  3. Maintain a clean, organized, and visually appealing store environment by restocking shelves, arranging merchandise displays, and performing other tasks as needed.
  4. Collaborate with the management team to monitor inventory levels, identify areas for improvement, and develop strategies to enhance store performance.
  5. Support promotional activities, such as setting up signage, distributing flyers, and informing customers about ongoing discounts.
  6. Manage customer inquiries and complaints effectively, escalating complex issues to the store manager when necessary.
  7. Work closely with team members to achieve common goals, share knowledge, and support each other in daily tasks.

Required Skills and Qualifications:

  • SPM qualification (or equivalent) and prior retail or customer service experience (an advantage but not required).
  • Basic proficiency in English and Bahasa Malaysia, with additional languages (e.g., Mandarin, Chinese, Tamil) being a plus depending on store location and customer base.
  • Excellent communication and interpersonal skills, with a friendly and approachable attitude.
  • Ability to work in a team, adapt to a flexible schedule, and meet deadlines.
  • Physical ability to lift light loads (e.g., up to 8 kg) and perform repetitive tasks.
  • Basic math skills for handling transactions and stock counts.
  • Reliability, punctuality, and willingness to learn on the job.