Customer Service Representative
2 weeks ago
We are looking for a highly motivated and organized individual to fill the position of CUSTOMER SERVICE REPRESENTATIVE. The successful candidate will be responsible for providing top-notch customer service, managing store operations, and collaborating with the team to achieve sales goals.
Key Responsibilities:
- Deliver outstanding customer service by responding promptly to customer inquiries, resolving issues, and offering personalized recommendations.
- Operate cash registers efficiently and accurately, handle transactions, and maintain a high level of accuracy during peak periods.
- Maintain store appearance by restocking shelves, arranging merchandise displays, and ensuring a clean and organized environment.
- Monitor inventory levels, identify discrepancies, and report findings to the supervisor or manager.
- Contribute to promotional activities, such as setting up displays, distributing marketing materials, and informing customers about upcoming events.
- Address customer complaints and concerns in a professional and empathetic manner, escalating complex issues to the store manager when necessary.
- Support colleagues in various tasks, including stock counting and closing procedures.
Requirements:
- A minimum of SPM qualification (or equivalent); prior experience in retail or customer-facing roles is desirable.
- Proficiency in English and Malay; knowledge of additional languages such as Mandarin, Chinese, or Tamil is a bonus, depending on the store location and customer demographics.
- Exceptional communication and interpersonal skills, with a warm and approachable demeanor.
- Capacity to work collaboratively within a team and adapt to varying schedules, including weekends and public holidays.
- Ability to lift moderate loads (e.g., up to 8 kg) and perform repetitive tasks.
- Basic arithmetic skills for transaction handling and stock management.
- Punctuality, reliability, and a willingness to learn on the job.
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