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Customer Experience Representative

2 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Inbound Sales Representative (English Speaker) - Cs Exp Needed

We are seeking a highly motivated and results-driven Inbound Sales Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. As an Inbound Sales Representative, you will be responsible for handling incoming calls while maintaining strong sales and customer experience throughout the interaction.

  • Education: We welcome SPM holders with strong English skills to apply for this role.
  • Fresh Graduates: Fresh graduates with a keen interest in sales are encouraged to apply, as we place great emphasis on personality.
  • Sales Experience: Previous sales experience is an added advantage, but not required.
  • Key Responsibilities:

Handle Incoming Calls: Answering customer inquiries and resolving issues promptly and professionally.
Consultative Selling: Identifying customer needs and recommending new products or services to support their business success.
Issue Resolution: Providing solutions within our support scope or guiding customers to third-party or paid services when necessary.
Troubleshooting: Resolving issues with client products on the first call whenever possible.

Achieving Targets: Meeting performance metrics in First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales.
Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced, high-volume environment.

Training and Benefits: World Class Training provided (Soft skill, system, SOP, and product knowledge). Medical and Insurance Coverage, EPF, Socso, EIS, Medical Leave, are just some of the benefits you can look forward to.