Sales and Customer Experience Representative

2 weeks ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

Job Summary

We are seeking a highly motivated and results-driven Sales and Customer Experience Representative to join our team at Teleperformance. In this role, you will be responsible for providing exceptional customer service and sales support to clients through various communication channels.

About the Role

The successful candidate will have excellent interpersonal skills, with the ability to build rapport with customers and provide tailored solutions to meet their needs. You will also possess strong problem-solving skills, with the ability to troubleshoot client products and resolve issues efficiently.

Key Responsibilities

  • Field inbound calls and provide high-quality customer service and sales support.
  • Troubleshoot client products and resolve issues efficiently.
  • Meet or exceed sales targets and metrics such as First Call Resolution, Conversion Rates, and Net Promoter Score.
  • Demonstrate excellent interpersonal skills and the ability to thrive in a fast-paced, dynamic environment.

Requirements

  • Bachelor's Degree or equivalent in any discipline.
  • Minimum of 6 months work experience in customer support or sales.
  • Strong problem-solving skills and ability to think critically.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a leading company in the industry.


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