Customer Service Representative

2 days ago


Petaling Jaya, Selangor, Malaysia AM Sales Full time

About AM Sales & Marketing SDN BHD

We are a leading provider of retail office equipment solutions, dedicated to delivering exceptional customer experiences.

Job Description

  • We are seeking an experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service.
  • The successful candidate will be responsible for responding to customer inquiries via phone, email, and chat in a professional and prompt manner.
  • They will also be responsible for identifying and assessing customer needs, providing appropriate solutions and alternatives, and building strong relationships with customers through interactive communication.
  • The candidate will work collaboratively with internal teams to resolve customer issues and enhance the customer experience.
  • They will stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
  • The successful candidate will strive to meet or exceed customer satisfaction goals and performance targets.
  • Responsibilities include generating sales orders, delivery orders, and invoices, following up on orders, scheduling orders, tracking back orders, and managing collections.
  • Additionally, the candidate will support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
  • They will track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
  • The candidate will ensure that all orders are processed timely according to company procedures and coordinate delivery arrangements.

Requirements

  • Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
  • Experience: At least 2 years of customer service or a related field is preferred.
  • Able to speak in English.

Benefits

  • EPF
  • SOCSO
  • Annual leave


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