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Customer Service Representative

3 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

As a valued member of the Agensi Pekerjaan JobScoper Sdn. Bhd. team, we are seeking an exceptional Mandarin Speaker to join our customer service division.

This is an exciting opportunity for a multilingual individual with excellent communication and interpersonal skills to provide top-notch customer service via phone.

The ideal candidate will have prior experience in customer-facing roles, be proficient in Mandarin and English, and possess basic computer skills.

We offer a comprehensive benefits package, including 5 working days, training provided, and allowances.

Key Responsibilities:

  • Provide fast and timely solutions to all customer-related problems.
  • Ensure customer satisfaction by delivering exceptional customer service.
  • Effectively manage large numbers of incoming calls.
  • Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.