Customer Experience Designer

7 days ago


Petaling Jaya, Selangor, Malaysia GXbank Full time
Job Description

The Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies, excellent problem-solving skills, and high-level flexibility in a high-pressure working environment.

Key Responsibilities
  • Process Design and Improvement: Analyze existing Customer Support processes and identify areas for improvement. Design and document streamlined processes that enhance customer satisfaction and operational efficiency.
  • System Integration and Optimization: Work closely with various teams/departments to integrate new systems and tools into the CS environment. Ensure that all technology solutions are optimized for customer support operations and provide a seamless experience for both customers and agents.
  • Strategic Planning: Align CS strategies with overall business objectives and ensure that they contribute to the organization's growth and customer satisfaction goals.


  • Petaling Jaya, Selangor, Malaysia L'Oréal Full time

    Aesop is a global retail organization that values innovation, inclusivity, and sustainability. We are committed to creating a better world through beauty, and we need talented individuals like you to help us achieve our vision.About the RoleWe are seeking a highly skilled Brand Experience Designer to join our team and lead the design and implementation of a...


  • Petaling Jaya, Selangor, Malaysia Megaleio Events Sdn Bhd Full time

    We are seeking a talented 3D Designer to join our creative team and bring event concepts to life through visually compelling designs. The ideal candidate will have a strong understanding of event layouts, stage design, exhibition stands, and experiential marketing activations.Key Responsibilities:Develop 3D event designs, including stage setups, exhibition...


  • Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full time

    Job ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...


  • Petaling Jaya, Selangor, Malaysia Biomed Global Full time

    About the RoleWe are seeking an experienced User Experience Designer to join our team at Biomed Global.The successful candidate will have a strong portfolio showcasing design skills and creativity.A strong understanding of design principles, including layout, typography, color theory, and composition is essential.Experience designing for digital and print...


  • Petaling Jaya, Selangor, Malaysia Grab Full time

    About GrabGrab is Southeast Asia's leading superapp, offering a wide range of services including food delivery, ride-hailing, and financial services. Our purpose is to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.About the TeamThe Deliveries - Food/Mart team at Grab is responsible for designing...


  • Petaling Jaya, Selangor, Malaysia Techies App Technologies Sdn Bhd Full time

    We are looking for a talented UI/UX Designer to join our team at Techies App Technologies Sdn Bhd. This role is perfect for someone who has a passion for creating user-friendly interfaces and a keen eye for detail.About the RoleThis job requires you to be responsible for designing digital products that meet our clients' needs. Your duties will include...


  • Petaling Jaya, Selangor, Malaysia Mishu Full time

    Mishu is seeking a talented Digital Design Specialist to join our team. This is an exciting opportunity to work on challenging projects, develop your skills, and grow with our company.About the RoleThe ideal candidate will have a passion for digital design, excellent communication skills, and the ability to work collaboratively as part of a team.The...


  • Petaling Jaya, Selangor, Malaysia Star Elegant Events Sdn Bhd Full time

    We are seeking a talented 3D event designer to join our team at Star Elegant Events Sdn Bhd. As a 3D event designer, you will be responsible for creating stunning 3D event designs that exceed client expectations.Key Responsibilities:Craft detailed 3D models of event spaces, setups, and decorations to provide a realistic visualization for clients.Collaborate...


  • Petaling Jaya, Selangor, Malaysia Trinity42 Sdn. Bhd. Full time

    ResponsibilitiesThis role involves leading the User Experience Designer process, creating wireframes, prototypes, and user flows. The ideal candidate will have extensive experience in user research and usability testing, with a strong understanding of cultural considerations in creative design for global audiences.We are seeking a highly skilled professional...


  • Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full time

    Job DescriptionThis role is designed to support the delivery of exceptional customer experiences across various touchpoints. As a Customer Care Analyst I, you will be responsible for managing and processing customer orders, providing phone and email support, and collaborating with internal stakeholders to resolve issues.The ideal candidate will possess...


  • Petaling Jaya, Selangor, Malaysia PositiveLinks Asia Full time

    We're seeking a talented Front End Developer to contribute to the success of our team at PositiveLinks Asia.This role involves creating and enhancing web applications that deliver exceptional user experiences.Key responsibilities include:Designing and developing interactive and responsive web pages.Ensuring optimal performance, scalability, and functionality...


  • Petaling Jaya, Selangor, Malaysia engagelife Full time

    About Engage LifeWe're a wellness and fitness services company passionate about delivering innovative solutions for a healthier lifestyle.This is a fantastic opportunity to join our team as a Brand Experience Designer, where you'll be responsible for creating engaging visual content and supporting marketing initiatives.Job DescriptionYou will work closely...

  • User Experience

    6 days ago


    Petaling Jaya, Selangor, Malaysia FeedMe POS Sdn Bhd Full time

    User Experience (UX) Designer Job DescriptionWe are seeking an experienced User Experience (UX) Designer to join our team at FeedMe POS Sdn Bhd.The ideal candidate will have a strong portfolio showcasing expertise in UX design, including responsive design, UI/UX, and visual storytelling.Responsibilities:Craft intuitive consumer journeys, user experience...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    About the RoleWe are seeking a skilled Customer Experience Transformation Lead to join our team at Sime Darby Property. This is an exciting opportunity for a seasoned professional to drive cultural transformation and lead initiatives that foster a customer-first mindset within our organization. Key ResponsibilitiesDevelop and execute CX cultural...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    Key ResponsibilitiesManage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.Design and iterate delivery-partner incentives to optimize acquisition and retention.Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.Collaborate with product managers to...


  • Petaling Jaya, Selangor, Malaysia Sinergia Talents Sdn Bhd Full time

    Design Your Future with Sinergia TalentsWe are seeking a talented Product Designer to join our team of innovators.About the RoleThis is an exceptional opportunity to work with a leading custom design premium promotion agency serving top multinational clients.Key ResponsibilitiesConceptualize and develop innovative design solutions.Collaborate with...

  • Customer Experience

    4 days ago


    Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...


  • Petaling Jaya, Selangor, Malaysia Nolan Interior Full time

    Senior Marketing RoleNolan Interior is seeking an experienced Marketing Automation Manager to lead our marketing efforts. As a senior member of our team, you will be responsible for developing and executing comprehensive marketing strategies that drive customer engagement and loyalty.Responsibilities:Design and implement end-to-end marketing campaigns across...


  • Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full time

    We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...


  • Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...