Customer Experience Transformation Director
3 days ago
Key Responsibilities
- Manage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.
- Design and iterate delivery-partner incentives to optimize acquisition and retention.
- Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
- Collaborate with product managers to influence product design and facilitate feature rollouts.
In addition to your technical expertise, you will possess excellent communication and interpersonal skills, with the ability to engage with and influence stakeholders at different levels of the organization.
-
Customer Experience Director
4 days ago
Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeLead Your Team to Success as Customer Experience DirectorA&W (Malaysia) Sdn Bhd is seeking a highly motivated and experienced Customer Experience Director to lead our restaurant team at Sunway Pyramid.About the Job:You will be responsible for managing the restaurant team to provide customers with excellent service, ensuring efficient food preparation and...
-
Customer Experience Transformation Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeAbout the RoleWe are seeking a skilled Customer Experience Transformation Lead to join our team at Sime Darby Property. This is an exciting opportunity for a seasoned professional to drive cultural transformation and lead initiatives that foster a customer-first mindset within our organization. Key ResponsibilitiesDevelop and execute CX cultural...
-
Director of Customer Experience
6 days ago
Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full timeWe are seeking an accomplished Operations Director to join our team at Personal Collection Direct Selling Inc. As a strategic leader, you will be responsible for managing our business operations in Malaysia, driving growth, and delivering exceptional customer experiences.About the Job:The successful candidate will lead our business operations, oversee the...
-
Digital Transformation Director
3 days ago
Petaling Jaya, Selangor, Malaysia Talent Recruit Full timeThe role of Senior Manager, Digital Transformation & Operations at Talent Recruit requires a strong leader to spearhead digital transformation initiatives across three key areas: Customer Experience, Internal Operations, and Employee Journey.This Senior Manager will lead the design, implementation, and optimization of digital solutions to enhance efficiency,...
-
Experience Director
5 days ago
Petaling Jaya, Selangor, Malaysia Megaleio Events Sdn Bhd Full timeWe are seeking a highly motivated and creative individual to fill the role of Experience Director at Megaleio Events Sdn Bhd.As an Experience Director, you will be responsible for developing and implementing event strategies to achieve business objectives. You will also be responsible for overseeing event setup, registration, and coordination on the day of...
-
Digital Transformation Director
19 hours ago
Petaling Jaya, Selangor, Malaysia Schneider Electric Norge AS Full timeIn Schneider Electric, we strive to advance progress and sustainability for all – our colleagues, customers, partners, and communities.Our solutions propel the digital transformation of energy management and automation, while our corporate citizenship and volunteer activities empower people and organizations to become more resilient, electric, and...
-
Customer Experience Director
4 days ago
Petaling Jaya, Selangor, Malaysia Frasers Group Full timeAre you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...
-
Customer Relationship Director
6 days ago
Petaling Jaya, Selangor, Malaysia Etika Group of Companies Full timeWe are seeking a seasoned professional to join our team as a Customer Relationship Director. In this role, you will oversee the development and execution of strategic customer plans to drive business growth.Your key responsibilities will include leading cross-functional teams to implement customer plans, negotiating trading terms, and analysing sales data to...
-
Customer Experience Director
19 hours ago
Petaling Jaya, Selangor, Malaysia Colgate Full timeAt Colgate-Palmolive, we believe in creating a healthier future for all people, their pets, and our planet.As a global company with over 200 years of history, we have a rich legacy of innovation and commitment to excellence.We are proud to serve hundreds of millions of consumers worldwide with our iconic brands and products.Job Summary:We are seeking an...
-
Experience Management Director
4 days ago
Petaling Jaya, Selangor, Malaysia Acronym Digital Full timeWe're seeking an Experience Management Director to join our team at Acronym Digital. As a senior member of our project management team, you will be responsible for overseeing the development and execution of our game-based marketing projects.The ideal candidate will have a minimum of 5 years of experience in project management or a related role, with a focus...
-
Customer Service Director
7 days ago
Petaling Jaya, Selangor, Malaysia CollectCo Full timeCollectCo is looking for a CUSTOMER SERVICE DIRECTOR who can lead our customer-facing teams to deliver exceptional service and drive customer satisfaction.Key Responsibilities:Develop and implement customer service strategies to drive customer loyalty and retention.Lead a team of customer service representatives to ensure they have the skills and knowledge...
-
Customer Service Director
4 days ago
Petaling Jaya, Selangor, Malaysia Sunway Sanctuary Full timeSunway Sanctuary is looking for a seasoned professional to take on the role of Customer Service Director. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues, and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to drive business growth and...
-
Customer Experience Director
6 days ago
Petaling Jaya, Selangor, Malaysia Nestlé SA Full timeNestlé SA is a human-centered company that empowers its employees to make an impact locally and globally. We are passionate about enhancing the quality of life and contributing to a healthier future.We are looking for a Service Pillar Manager to efficiently manage MAGGI Service Pillar activities in line with brand communication strategy. The ideal candidate...
-
Director of Business Services
4 days ago
Petaling Jaya, Selangor, Malaysia SEGi University & Colleges Full timeJob Responsibilities:The Director of Business Services role at SEGi University & Colleges requires a seasoned professional with expertise in business operations, finance, and administration. As the right-hand person to the Managing Director, you will be responsible for overseeing various business functions and driving strategic initiatives.The key...
-
Customer Experience Transformation Specialist
19 hours ago
Petaling Jaya, Selangor, Malaysia Kimberly Clark Full timeAbout UsHuggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day.At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on...
-
Digital Transformation Expert
12 hours ago
Petaling Jaya, Selangor, Malaysia Danaher - Global Full timeWe're looking for a Digital Transformation Expert to join our team at Danaher - Global. As a Digital Transformation Expert, you'll be responsible for promoting IT Solutions (ITS) and helping customers optimize their workflow across Southeast Asia.Your primary focus will be on driving the growth of ITS sales & installation base in Southeast Asia, identifying...
-
Digital Transformation Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Verdant Solar Sdn Bhd Full timeWe are a pioneering Solar company driven by a passionate team to inspire sustainable living in Malaysia by reducing electricity bills and creating a greener world through NEM Solar PV.Job DescriptionIn this role, you will develop and implement a comprehensive digitalisation strategy that aligns with the company's overall business objectives and goals. You...
-
Business Transformation Expert
19 hours ago
Petaling Jaya, Selangor, Malaysia Bjak Full timeAbout Our MissionBjak is a pioneering fintech company based in Malaysia, dedicated to providing accessible and sustainable financial services in ASEAN. As the largest insurance portal in Southeast Asia, we serve millions of customers with innovative products and exceptional customer support.Our mission is to simplify and enhance financial experiences through...
-
Digital Transformation Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Lenovo Full timeLenovo is a leader in the technology industry, committed to delivering Smarter Technology for All. As a Digital Transformation Specialist, you will be responsible for driving digital transformation initiatives that improve our product development processes and increase efficiency.Key ResponsibilitiesDevelop and implement process improvements for product...
-
Transformation Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Plantation Berhad Full timeJob Profile:The Transformation Expert will play a key role in driving organizational change through effective change management. This position requires a deep understanding of change management principles, IT project management, and business operations.Key Responsibilities:Develop and implement change management strategies.Conduct change impact analyses and...