Customer Experience Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full time
Job Description

This role is designed to support the delivery of exceptional customer experiences across various touchpoints. As a Customer Care Analyst I, you will be responsible for managing and processing customer orders, providing phone and email support, and collaborating with internal stakeholders to resolve issues.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric mindset. They will also have experience in data entry, order management, and team collaboration. If you are a detail-oriented individual with a passion for delivering high-quality results, this role may be an excellent fit for you.

We are looking for a proactive and independent individual who can work effectively in a fast-paced environment. The selected candidate will be part of a dynamic team that values continuous learning, innovation, and teamwork. In return, we offer a competitive compensation package, opportunities for professional growth, and a chance to make a meaningful impact on our customers' lives.

About Us

Kimberly-Clark Corporation is a leading global consumer goods company with a rich history of innovation and commitment to quality. We offer a diverse range of products that improve people's lives every day, from diapers and wipes to tissues and paper towels. Our mission is to drive growth through innovative solutions, sustainable practices, and a deep understanding of our consumers' needs.

Responsibilities

  • Manage and process customer orders received via EDI, fax, or email.
  • Provide phone support for order management-related inquiries, product knowledge, technical questions, complaints, and general customer queries.
  • Collaborate with internal stakeholders to resolve issues and ensure timely fulfillment of orders.
  • Analyze and troubleshoot order-related problems, identifying root causes and implementing corrective actions.
  • Develop expertise in product knowledge and provide accurate information to customers.


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