Freight Customer Experience Specialist

5 days ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time

As a Freight Customer Experience Specialist, you will play a key role in ensuring that our customers receive the highest level of service possible. You will be responsible for overseeing the daily activities of the customer service team and ensuring that customer orders and inquiries are handled efficiently.

About the Role
  • Serve as the primary point of contact for high-priority customer accounts and complex inquiries.
  • Maintain close relationships with stakeholders & local operations teams to ensure operational alignment and collaboratively enhance process efficiency.

The ideal candidate will have a strong understanding of logistics operations and excellent communication and interpersonal skills.

Requirements:

  • 5-8 years of experience in logistics/cross border operations.
  • Bachelor's degree in any related field.


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