Customer Experience Representative

2 weeks ago


Subang Jaya, Selangor, Malaysia Caprock Full time
Key Responsibilities
  • Provide excellent customer service via digital channels (email, Google Sheets, Docs, WhatsApp, WeChat, etc).
  • Serve as a liaison between clients and our logistics team.
  • Evaluate and resolve customer complaints in a timely manner.
Requirements
  1. A minimum of 1-2 years' experience in freight forwarding customer service for import & export.
  2. Background in logistics or freight forwarding preferred but not required.
  3. Digital-first mindset and proficiency in relevant tools.
  4. SPM qualification; diploma or degree a plus but not necessary.
  5. Fluency in Mandarin a must.


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