Customer Experience Representative

1 week ago


Petaling Jaya, Selangor, Malaysia FedEx Group Full time

Job Overview: FedEx Group is seeking a talented Customer Experience Representative to join our team. In this role, you will be the first point of contact for customers, providing timely assistance and resolutions to their inquiries and issues.

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About the Role: As a Client Support Specialist, you will be responsible for managing customer cases and service requests efficiently, documenting interactions accurately, and identifying potential issues to ensure a seamless customer experience.

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Key Responsibilities:

  • Provide timely assistance and resolutions to customer inquiries and issues
  • Assist customers with shipment booking and queries, handling customer inquiries professionally and accurately
  • Address customer complaints with empathy and find suitable resolutions to ensure effective service recovery
  • Take ownership of customer issues, ensuring timely resolution and collaboration with other teams
  • Manage customer cases and service requests efficiently, documenting interactions accurately
  • Identify and mitigate potential issues to ensure a seamless customer experience
  • Assist customers in tracking their shipments and provide real-time updates

Requirements:

  • At least one (1) year of relevant work experience in customer service and interaction
  • Fluency in English and local language, especially if English is not your first language
  • Strong problem-solving skills
  • Good written and verbal communication

FedEx Values: We are an equal opportunity employer committed to a diverse, equitable, and inclusive workforce. We enforce fair treatment and provide growth opportunities for everyone.



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