Customer Experience Representative
1 week ago
Job Overview: FedEx Group is seeking a talented Customer Experience Representative to join our team. In this role, you will be the first point of contact for customers, providing timely assistance and resolutions to their inquiries and issues.
">About the Role: As a Client Support Specialist, you will be responsible for managing customer cases and service requests efficiently, documenting interactions accurately, and identifying potential issues to ensure a seamless customer experience.
">Key Responsibilities:
- Provide timely assistance and resolutions to customer inquiries and issues
- Assist customers with shipment booking and queries, handling customer inquiries professionally and accurately
- Address customer complaints with empathy and find suitable resolutions to ensure effective service recovery
- Take ownership of customer issues, ensuring timely resolution and collaboration with other teams
- Manage customer cases and service requests efficiently, documenting interactions accurately
- Identify and mitigate potential issues to ensure a seamless customer experience
- Assist customers in tracking their shipments and provide real-time updates
Requirements:
- At least one (1) year of relevant work experience in customer service and interaction
- Fluency in English and local language, especially if English is not your first language
- Strong problem-solving skills
- Good written and verbal communication
FedEx Values: We are an equal opportunity employer committed to a diverse, equitable, and inclusive workforce. We enforce fair treatment and provide growth opportunities for everyone.
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Customer Experience Representative
4 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeInbound Sales Representative (English Speaker) - Cs Exp NeededWe are seeking a highly motivated and results-driven Inbound Sales Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. As an Inbound Sales Representative, you will be responsible for handling incoming calls while maintaining strong sales and customer experience throughout the...
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Customer Experience Representative
6 days ago
Petaling Jaya, Selangor, Malaysia H&M group Full timeAbout the JobWe're seeking a Customer Experience Representative to join our team at H&M Group. As a key member of our sales team, you will deliver exceptional customer service and create memorable shopping experiences.You'll work closely with your colleagues to provide high-quality service, process deliveries, and maintain a well-organized store...
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Customer Experience Representative
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeThe role of a Customer Success Specialist at Teleperformance is to provide exceptional support to customers through various communication channels, ensuring their needs are met and exceeded.CSS represents the brand, maintaining a positive, empathetic, and professional attitude towards customers at all times. This involves handling customer concerns...
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Customer Experience Representative
1 week ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeF. Hoffmann-La Roche AG is a leading healthcare company that aims to improve people's lives by developing innovative medical solutions. We are passionate about transforming patients' lives and believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future.About the JobWe are looking for a Customer Experience...
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Customer Experience and Sales Representative
2 hours ago
Petaling Jaya, Selangor, Malaysia Evguru Full timeWe are looking for a talented Customer Experience and Sales Representative to join our team at Evguru. The successful candidate will be responsible for delivering exceptional customer experiences, engaging with potential new customers through online platforms, and expanding our market reach.Key responsibilities include responding to customer inquiries via...
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Sales and Customer Experience Representative
13 hours ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob SummaryWe are seeking a highly motivated and results-driven Sales and Customer Experience Representative to join our team at Teleperformance. In this role, you will be responsible for providing exceptional customer service and sales support to clients through various communication channels.About the RoleThe successful candidate will have excellent...
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Customer Experience Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia M-DAQ Global Full timeAbout M-DAQ Global">M-DAQ Global is a pioneering fintech group that specializes in foreign exchange (FX) and payment solutions. Our proprietary technology enables businesses worldwide to navigate international trade with clarity, certainty, and payment mobility.Headquartered in Singapore, we have an expanding presence across 7 countries and territories. We...
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Customer Service Representative
2 days ago
Petaling Jaya, Selangor, Malaysia Carsome Full timeAbout the RoleThis position is ideal for individuals who excel in customer-facing roles and possess excellent communication skills. As an Executive Customer Service representative at Carsome, you will engage with customers, set up test drive appointments, and handle sales inquiries while prioritizing customer satisfaction.
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Customer Success Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeWe are seeking a highly motivated Customer Success Representative who can deliver exceptional customer experiences and drive sales growth. This role requires someone who is customer-focused, results-driven, and possess strong technical skills.About UsTeleperformance is a leading global company that provides customer experience management solutions for many...
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Sales and Customer Experience Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are seeking an experienced Inbound Sales Representative to join our team. As an Inbound Sales Representative, you will be responsible for handling customer inquiries, addressing their concerns, and providing solutions to their problems.About the Role:The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced...
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Customer Experience Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Wunderbath Full time**Job Summary:**We are seeking a highly skilled Customer Experience Manager to join our team at Wunderbath. As a key member of our sales and design team, you will be responsible for handling sales inquiries, projects, and proposals while working directly with our founder.This role is ideal for individuals who are creative, enjoy chatting with people, and...
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Customer Service Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeCompany OverviewAgensi Pekerjaan JobScoper Sdn. Bhd. is a leading recruitment agency committed to providing exceptional staffing solutions. We are seeking highly motivated and skilled individuals to join our team as Customer Service Representatives.
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Customer Service Representative
1 week ago
Petaling Jaya, Selangor, Malaysia Federal Express, Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients through various communication channels.Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
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Sales and Customer Experience Representative
4 days ago
Petaling Jaya, Selangor, Malaysia Astrafamily Full timeAstra Family is seeking a highly organized and customer-oriented Retail Assistant to join our team. In this role, you will be responsible for providing excellent customer service, maintaining store standards, and assisting with daily operations. This is an excellent opportunity for a motivated and enthusiastic individual to develop their skills and...
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Customer Service Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia Love, Bonito Full timeWe are seeking a Customer Service Representative to join our dynamic team at Love, Bonito. As a key member of our retail operations, you will be responsible for creating seamless shopping experiences and ensuring all merchandise is available in all colours, sizes, and quantities on the sales floor.ResponsibilitiesProvide a seamless shopping experience and...
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Customer Service Representative
2 days ago
Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time**Job Description**We are seeking a skilled Customer Service Representative to join our team at Toyota Capital Malaysia Sdn. Bhd.Your primary responsibility will be to attend outbound and inbound calls, provide excellent services to meet customer expectations, and handle complaints effectively with confidence.You will also be responsible for performing...
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Sales and Customer Experience Specialist
2 weeks ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeThe Teleperformance team is looking for a highly skilled Sales and Customer Experience Specialist to join our dynamic team.About the RoleWe are seeking an experienced Inbound Sales Representative to provide timely support to customers through available communication channels. As a Sales and Customer Experience Specialist, you will be responsible for...
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Customer Experience Associate
3 weeks ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeImportant Notice: Beware of Recruitment ScamsWe are aware of fraudulent activities where individuals pose as Roche representatives. To protect yourself, please note that Official Communication Channels are only via email addresses ending in @roche.com or @gene.com. Emails from similar but non-official domains are scams. Be wary of poorly written emails or...
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Senior Customer Experience Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeCompany Overview:We are Teleperformance, a global leader in outsourced customer experience management. Our mission is to make businesses successful by delivering exceptional customer experiences. We are seeking an experienced Team Lead to join our team and drive business growth through excellent customer service.Responsibilities:Lead a high-performing team...
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Customer Experience
2 weeks ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...