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Sales and Customer Experience Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are seeking an experienced Inbound Sales Representative to join our team. As an Inbound Sales Representative, you will be responsible for handling customer inquiries, addressing their concerns, and providing solutions to their problems.

About the Role:

The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and meet performance metrics such as First Call Resolution and Conversion Rates.

Responsibilities:

  • Handle customer inquiries and address their concerns in a professional manner.
  • Provide solutions to customer problems and exceed their expectations.
  • Meet performance metrics such as First Call Resolution and Conversion Rates.

Requirements:

  • Able to work on a rotational shift basis.
  • Willing to work in the Petaling Jaya area (accessible by LRT station).