Customer Experience Representative
1 week ago
F. Hoffmann-La Roche AG is a leading healthcare company that aims to improve people's lives by developing innovative medical solutions. We are passionate about transforming patients' lives and believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future.
About the JobWe are looking for a Customer Experience Representative to provide exceptional service to our customers. As a key member of our organization, you will be responsible for ensuring that our customers receive seamless and positive experiences when contacting us via multiple channels.
You will:
- Manage the lifecycle of tickets, including opening and closing service requests and incidents, and escalating incidents/service requests to level 2 support if necessary.
- Support Standard and Non-Standard Hardware & infrastructure, including laptops, desktops, tablets, mobile devices, monitors, & printers.
- Collaborate with other teams to ensure that our customers receive the best possible service.
To be successful in this role, you will need:
- 0-1 years of experience in a call center, help desk, or IT desk-side support environment.
- A University Bachelor's degree.
- Strong communication skills in English (written and spoken) are essential. Additional languages are necessary for Mandarin Chinese (supporting China, Taiwan, Hong Kong).
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Customer Experience Representative
3 days ago
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Customer Experience Representative
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Customer Experience Representative
1 week ago
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Customer Experience Representative
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Customer Experience Representative
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Customer Service Representative
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Customer Success Representative
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Sales and Customer Experience Specialist
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Customer Service Representative
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Customer Experience Manager
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Customer Service Representative
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Sales and Customer Experience Specialist
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Petaling Jaya, Selangor, Malaysia Teleperformance Full timeThe Teleperformance team is looking for a highly skilled Sales and Customer Experience Specialist to join our dynamic team.About the RoleWe are seeking an experienced Inbound Sales Representative to provide timely support to customers through available communication channels. As a Sales and Customer Experience Specialist, you will be responsible for...
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Customer Experience Associate
3 weeks ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeImportant Notice: Beware of Recruitment ScamsWe are aware of fraudulent activities where individuals pose as Roche representatives. To protect yourself, please note that Official Communication Channels are only via email addresses ending in @roche.com or @gene.com. Emails from similar but non-official domains are scams. Be wary of poorly written emails or...
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