Customer Experience Representative

1 week ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

The role of a Customer Success Specialist at Teleperformance is to provide exceptional support to customers through various communication channels, ensuring their needs are met and exceeded.

CSS represents the brand, maintaining a positive, empathetic, and professional attitude towards customers at all times. This involves handling customer concerns positively and professionally, interacting, supporting, and reporting issues on behalf of our customers.

Key responsibilities include supporting customers with placing online orders, providing timely assistance through available channels (inbound phone calls and email), processing payments, and safeguarding customer personal and financial data.

A Customer Success Specialist is also expected to work harmoniously with other team members to identify better ways of working, promoting a culture of continuously improving the customer support experience.

Maintaining and improving quality of service by sharing suggestions and recommendations is essential for this role, as well as keeping job knowledge and skills up-to-date by attending training and continuously learning.



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