Customer Experience Advocate

5 days ago


Subang Jaya, Selangor, Malaysia TMC Fertility & Women's Specialist Centre Full time

About Us

TMC Fertility & Women's Specialist Centre is a leading provider of comprehensive fertility and women's healthcare services in Malaysia. Our team of highly qualified and experienced medical professionals is dedicated to empowering our patients and supporting them on their journey to optimal health and wellbeing.

Our Mission

We are committed to delivering exceptional patient care and innovative solutions. We believe that every patient deserves personalized attention, compassion, and expert care.

The Role

This position requires a Customer Service Executive who can provide exceptional service and support to our patients. The ideal candidate will have strong communication skills, a passion for helping others, and a commitment to continuous learning and improvement.

Responsibilities:

  1. Provide exceptional assistance to patients, addressing inquiries, concerns, and requests related to fertility treatments and services.
  2. Engage with patients through various channels (phone, email, in-person) while ensuring clear, empathetic, and effective communication in both Mandarin and English.
  3. Address and resolve patient complaints, concerns, and issues effectively, ensuring a positive experience at TMC Fertility.


  • Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    At EV Automotive Company, we are dedicated to delivering exceptional customer experiences through our innovative solutions and services.About the RoleWe are seeking a Customer Experience Advocate to join our team, responsible for ensuring customer satisfaction through prompt and effective technical support.ResponsibilitiesYour key responsibilities will...


  • Petaling Jaya, Selangor, Malaysia Hiredly X Full time

    About the RoleWe are looking for a highly skilled Customer Solutions Advocate to join our team. As a key member of our sales team, you will be responsible for educating and guiding customers through the sales process, identifying their needs, and presenting customized solutions.ResponsibilitiesBuid trust with homeowners by focusing on service and long-term...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    As a Client Service Advocate, you will be responsible for providing exceptional customer service and support. This will involve managing customer requests, resolving issues, and providing information based on their enquiries.Job RequirementsTo succeed in this role, you will need to have excellent written and verbal communication skills in English. A strong...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Role OverviewThe Customer Success Specialist is a critical role at Teleperformance, responsible for providing exceptional customer service and support to clients.This position requires a highly organized individual with excellent communication skills, ability to work in a fast-paced environment, and passion for delivering outstanding results.As a...


  • Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

    About the roleWe are seeking a seasoned Customer Support Specialist to take on a challenging and rewarding position. The ideal candidate will possess a unique blend of technical expertise, interpersonal skills, and business acumen.Job Description:Lead the charge in delivering world-class customer service, driving customer loyalty and retention.Develop and...


  • Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full time

    Job SummaryWe are seeking a Customer Experience Manager to lead our inbound call centre team in delivering exceptional customer service.The successful candidate will have a strong track record in call centre management and be able to motivate and coach team members to achieve high performance standards.You will be responsible for overseeing the day-to-day...


  • Subang Jaya, Selangor, Malaysia Caprock Full time

    Key ResponsibilitiesProvide excellent customer service via digital channels (email, Google Sheets, Docs, WhatsApp, WeChat, etc).Serve as a liaison between clients and our logistics team.Evaluate and resolve customer complaints in a timely manner.RequirementsA minimum of 1-2 years' experience in freight forwarding customer service for import &...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    We are seeking a highly skilled Head of User Experience Design to join our team at ZUS Coffee. As a key member of our design department, you will be responsible for leading the design process for our app and other user engagement platforms.Key ResponsibilitiesDefine the design vision and strategy for our app, ensuring it meets the needs of our customers and...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewZUS Coffee is seeking a highly skilled Senior Specialist, Customer Happiness to drive improvements and ensure customers always feel valued and heard.


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This job is Assistant Manager, Customer Experience. You might like this job because you get to lead customer happiness projects, optimize support processes, collaborate with various teams, track project performance, and enhance overall customer experience.ResponsibilitiesLead, coordinate, and manage customer happiness projects from inception to completion,...


  • Subang Jaya, Selangor, Malaysia Ninja Van Full time

    As a Freight Customer Experience Specialist, you will play a key role in ensuring that our customers receive the highest level of service possible. You will be responsible for overseeing the daily activities of the customer service team and ensuring that customer orders and inquiries are handled efficiently.About the RoleServe as the primary point of contact...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Client Experience Specialist will be the primary point of contact for customers using our client's website shopping channel. This role requires exceptional communication skills, a passion for delivering outstanding customer experiences, and a deep understanding of the client's brand values.ResponsibilitiesSupport customers to place online orders...


  • Subang Jaya, Selangor, Malaysia Hunters International Full time

    We are looking for a highly skilled and experienced Patient Relations Manager to join our team at Hunters International. This key role involves managing customer feedback, ensuring that all complaints are handled in a timely and effective manner, and leading investigations and follow-ups with customers and department heads.The successful candidate will have...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job OverviewThe Customer Success Specialist role at Teleperformance involves delivering exceptional customer experiences through responsive and empathetic support. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a passion for building long-term relationships with customers.ResponsibilitiesEducate...


  • Subang Jaya, Selangor, Malaysia Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job SummaryAt ZUS Coffee, we are passionate about delivering exceptional customer experiences through our high-quality products and services. As Assistant Manager, Customer Experience, you will play a key role in achieving this goal by leading customer happiness projects and optimizing support processes.Key Responsibilities- Develop and implement solutions...

  • Customer Experience

    1 week ago


    Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Company OverviewZUS Coffee is a leading coffee chain in Malaysia, committed to delivering exceptional customer experiences through our high-quality products and services.SalaryWe offer competitive salaries and benefits packages to attract and retain top talent in the industry.Job DescriptionThe Assistant Manager, Customer Experience will be responsible for...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    We are seeking a highly skilled and motivated individual to join our team as a CUSTOMER SERVICE QUALITY ASSURANCE SPECIALIST. As a key member of our quality assurance team, you will play a critical role in ensuring that our customer service standards are met and exceeded.


  • Petaling Jaya, Selangor, Malaysia Danaher Full time

    BenefitsWe offer a competitive compensation package, excellent benefits, and the opportunity to work with a dynamic team. If you're passionate about IT and customer success, we encourage you to apply for this exciting opportunity. By joining our team, you'll become part of a global organization committed to improving patient lives through diagnostic...