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Customer Journey Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

**Job Description**

We are looking for a Customer Journey Specialist to join our team at Sime Darby Property. As a Customer Journey Specialist, you will be responsible for developing and implementing strategies to enhance the customer experience across our galleries.

**Responsibilities Include:**

  • Identify areas for improvement in customer experience and develop action plans to address these gaps.
  • Collaborate with store management and regional teams to implement changes and monitor progress.
  • Analyze customer feedback and provide recommendations to improve customer satisfaction.

**Requirements**

  • Bachelor's Degree or equivalent
  • Minimum 5 years in sales or related experience
  • Strong analytical and problem-solving skills