Customer Service Specialist

1 week ago


Petaling Jaya, Selangor, Malaysia Sunway Medical Centre Full time

To work within the Fertility Centre to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Job Description:

  1. Coordinating patients' appointment for Fertility Centre
  2. Implement all administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
  3. Utilize computerized tracking systems to locate case notes and investigation results.
  4. Act as the communication hub for the clinical team & liaising closely with various departments in order to chase updates and avoid delays in the patient pathway to ensure a seamless patient journey.
  5. Ensure copies of letters, admission forms, discharge summaries, etc., reach the appropriate people within the agreed timeframe by expediting communications through all other appropriate means.
  6. Be responsible for dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.
  7. Provide cross-cover for other administrative roles to ensure a consistent and effective administration service is maintained at all times.
  8. To receive and process all incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.

Who are we looking for?

  1. At least a Degree in any field. Healthcare background will have an added advantage.
  2. Minimum 2 years of working experience in handling customers/patients.
  3. Significant previous pathway administrative experience within a healthcare setting.
  4. Accurate data entry, typing, and checking skills.
  5. Knowledge of medical terminology and general medicine.
  6. Passionate and enjoy handling customers whilst making their customer journey experience seamless.
#J-18808-Ljbffr

  • Petaling Jaya, Selangor, Malaysia Summitnext Full time

    Join to apply for the Customer Service Specialist role at SummitNext.Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all...


  • Petaling Jaya, Selangor, Malaysia BERRY'S CAKE HOUSE SDN BHD Full time

    Customer Service SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a flair for sales and a knack for building strong relationships? If so, we want to hear from you! As a Customer Service Specialist at BERRY'S CAKE HOUSE SDN BHD, you will play a critical role in ensuring that every customer interaction is memorable...


  • Petaling Jaya, Selangor, Malaysia Aeco Full time

    We are seeking a Customer Service Specialist to join our team at AECO Technologies (M) Sdn Bhd. This individual will be responsible for providing top-notch customer support, handling customer inquiries, and resolving issues efficiently.Key QualificationsBasic English and Bahasa Malaysia communication skills.Minimum SPM qualification.Prior sales experience or...


  • Subang Jaya, Selangor, Malaysia TMC Fertility & Women's Specialist Centre Full time

    About the roleThe role of the Customer Service Executive (Mandarin Speaker) at TMC Fertility is to provide exceptional service and support to our patients, ensuring a seamless and positive experience throughout their fertility journey. This position requires fluency in both Mandarin and English, as the executive will be handling patient inquiries, addressing...


  • Petaling Jaya, Selangor, Malaysia Remy Cointreau Full time

    Customer Service Specialist (Supply Chain)Supply Chain, Petaling Jaya, Full-time, MalaysiaJob DescriptionAbout The Role:This role provides a complete order process and customer service to all customers, ensuring that all order and delivery issues are promptly resolved to maintain the highest level of customer service at all times.Key Responsibilities:Process...


  • Petaling Jaya, Selangor, Malaysia Bluelogic Enterprise Sdn Bhd Full time

    Are you a motivated and results-driven individual looking for a challenging role in the technology industry? Look no further than Bluelogic Enterprise Sdn Bhd, a dynamic company seeking a Customer Service and Sales Specialist to join our team.This exciting opportunity involves communicating with customers, providing exceptional customer service, driving...


  • Petaling Jaya, Selangor, Malaysia Toyotacapital Full time

    Toyota Capital is seeking a highly skilled Associate Customer Service Specialist to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer experiences and resolving issues efficiently through effective communication and problem-solving.The ideal candidate will possess excellent listening and...


  • Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full time

    Customer Service Specialist (Supply Chain) Supply Chain Petaling Jaya Full-time Malaysia Job DescriptionAbout The Role:This role provides a complete order process and customer service to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times.This...


  • Petaling Jaya, Selangor, Malaysia Julytech Sdn Bhd Full time

    This is an exciting opportunity to become a key member of our IT Service Specialist team at Julytech Sdn Bhd. As a specialist, you'll be responsible for providing top-notch technical support to our customers.You'll need to possess excellent communication skills, both written and verbal, to effectively communicate with customers and stakeholders. Your strong...


  • Petaling Jaya, Selangor, Malaysia EUBIQ Full time

    Job ResponsibilitiesThis Online Retail Specialist - Customer Service role is responsible for delivering exceptional customer experiences through various online touchpoints.To respond to customer inquiries in a timely and professional manner.To provide product information and make recommendations to customers.To resolve customer complaints and concerns...


  • Petaling Jaya, Selangor, Malaysia Summitnext Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist.Job DescriptionIn this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and concerns and work closely with our sales and...


  • Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time

    Job Title: Financial Services SpecialistAbout Our CompanyToyota Capital Malaysia Sdn. Bhd. provides comprehensive financial services to customers. We are looking for a Financial Services Specialist to support our business growth through effective product development and management.Key ResponsibilitiesAssist in the development and management of vehicle...


  • Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

    About the roleWe are seeking a Customer Support Specialist to be the face of our company, providing exceptional service and support to thousands of customers globally. As a key member of our team, you will play a vital role in delivering high-quality service and resolving customer issues through various channels.Key Responsibilities:Provide operational...


  • Petaling Jaya, Selangor, Malaysia Sperton Global AS Full time

    Serton Global AS is committed to providing exceptional customer experiences.As a Customer Support Executive, you will be the primary point of contact for customers seeking assistance with our products and services. Your key responsibilities will include:Providing timely and accurate responses to customer inquiries via live chat, email, and phone...


  • Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

    About the job Customer Support SpecialistLocation: VSQ@PJPreferably: Anyone who is passionate and excited to learnSalary: Up to RM3,200Interview date: ImmediateWorking hours: 5 days a weekVisa: MalaysiaRoleAs a customer support specialist, this role is the face of the company and the first line of support for thousands of its customers across the globe. The...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Overview:The Customer Success Specialist plays a vital role in ensuring customer satisfaction by responding to inquiries, managing concerns, and providing accurate information based on customer requests.This role requires excellent communication skills, a positive attitude, and the ability to maintain a professional image through various communication...


  • Petaling Jaya, Selangor, Malaysia Alphatel Global Sdn Bhd Full time

    About the RoleAs a Telesales Specialist at Alphatel Global Sdn Bhd, you will play a crucial role in driving business growth through customer acquisition and retention. You will be responsible for conducting calls and using social media to build relationships with potential customers and close deals.To succeed in this role, you will need excellent...


  • Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

    About the JobAs a Service Delivery Specialist at Convergint Asia Pacific, you will play a key role in ensuring client satisfaction by providing timely and effective support and maintenance services for security systems.You will collaborate with the Customer Service Representative to resolve client's security system issues and deliver comprehensive support...


  • Subang Jaya, Selangor, Malaysia TMC Fertility & Women's Specialist Centre Full time

    About UsTMC Fertility & Women's Specialist Centre is a leading provider of comprehensive fertility and women's healthcare services in Malaysia. Our team of highly qualified and experienced medical professionals is dedicated to empowering our patients and supporting them on their journey to optimal health and wellbeing.Our MissionWe are committed to...


  • Petaling Jaya, Selangor, Malaysia Mettler-Toledo International Inc. Full time

    Job RequirementsWe are seeking a highly skilled and motivated individual to fill the role of Customer Relationship Specialist. The successful candidate will be responsible for developing and maintaining relationships with existing customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and maintain...