Remote Customer Experience Specialist

1 week ago


Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time
Overview:

Dolphin - Creative Advertising Agency is seeking a skilled Customer Service Support Executive to join our team. We create bold and innovative advertising campaigns for top brands like L'Oréal Paris, Kiehl's, Maybelline, 3CE, Maybank, AEON Bank, Ali Cafe, Royal Canin, and more.


Key Responsibilities:
  • Manage customer inquiries, resolve issues, and enhance customer experience for Royal Canin.
  • Engage with customers across social platforms, maintaining a strong brand reputation.
  • Swiftly respond to customer comments, inbox messages, and live chats on Facebook, Instagram, Twitter, and TikTok.
  • Collaborate with the team to build online reviews and reputation.

Requirements:
  • Education: A diploma or bachelor's degree in business, communications, marketing, or a related field is preferred but not always required.
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Communication Skills: Excellent written and verbal communication skills in English are essential, with additional languages being a plus.
  • Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
  • Tech-Savvy: Proficiency in using social media platforms and customer support tools is necessary.
  • Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service is required.
  • Passion for Pets: A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.


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