Customer Experience Manager

1 week ago


Petaling Jaya, Selangor, Malaysia Infosys Limited Full time

Job Summary:

We are seeking a skilled Process Specialist to join our team at Infosys Limited. As a Process Specialist, you will be responsible for delivering high-value experiences for our customers through simplified and successful interactions using all contact channels.

The ideal candidate will have excellent communication skills, including rapport building, customer-centric language, and active listening. They will also possess analytical skills with demonstrated problem-solving ability and good technical skills.

Duties and Responsibilities:

  • Engage customers, understand their needs, and translate them into work required
  • Identify issues, carry out Root Cause Analysis, troubleshoot, and translate customer needs
  • Solve customer issues, not close cases; look beyond the stated request to the actual needs
  • Collaborate with cross-functional partners and other resources to drive successful customer outcomes


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