Manager of Customer Experience and Retention

2 weeks ago


Petaling Jaya, Selangor, Malaysia Career Horizons Full time
Key Responsibilities

The successful candidate will be responsible for leading and engaging a team to achieve high customer satisfaction and win customers over as promoters in both a B2B/B2C environment. This includes identifying new tools and technologies to better serve customers via phone, email, social media, live chat, etc., and being part of the agile team to establish service levels for the department, develop and implement methods to record, assess, and analyze ongoing customer feedback to create a frictionless experience for customers throughout the user journey.


Requirements
  • A minimum of 8 years of relevant experience preferably with IOT background as well as a blend of managerial role.
  • As a key strategic and operational leader, you should be passionate about delivering key service outcomes for customers and possess excellent interpersonal skills.
  • Ideally, you should be detail-oriented, analytical, a good team player, proactive, and enjoy working within a fast-paced, dynamic organization.

Benefits

Career Horizons offers an attractive compensation package, excellent career progression opportunities, and a dynamic work environment that encourages innovation and teamwork. If you are a motivated and experienced professional looking for a challenging role, please submit your application, including your resume and a cover letter outlining your qualifications and experience.


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