Customer Experience Agent

1 week ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
About the Position

This is a fantastic opportunity to join our team as a Customer Experience Agent. You will be responsible for ensuring that customers receive exceptional support and have a seamless experience with our products and services.

Key Responsibilities
  • You will provide first-level support for customers who contact us via multiple channels.
  • You will be responsible for opening and closing service requests and incidents, as well as managing their classification, assignment, tracking, and completion.
  • You will drive overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).
Skills and Qualifications

To excel in this role, you will need:

  • Broad-ranging experience in a call center, help desk or IT desk-side support environment.
  • A strong understanding of software applications, hardware infrastructure, and technical issues.
  • Excellent communication and interpersonal skills.


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