Customer Experience Agent
1 week ago
This is a fantastic opportunity to join our team as a Customer Experience Agent. You will be responsible for ensuring that customers receive exceptional support and have a seamless experience with our products and services.
Key Responsibilities- You will provide first-level support for customers who contact us via multiple channels.
- You will be responsible for opening and closing service requests and incidents, as well as managing their classification, assignment, tracking, and completion.
- You will drive overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).
To excel in this role, you will need:
- Broad-ranging experience in a call center, help desk or IT desk-side support environment.
- A strong understanding of software applications, hardware infrastructure, and technical issues.
- Excellent communication and interpersonal skills.
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Insurance Customer Support Agent
3 days ago
Petaling Jaya, Selangor, Malaysia AIG Full timeAbout UsAmerican International Group, Inc. (AIG) is a leading global insurance organization with a long history of innovation and excellence.We offer a wide range of insurance products and services to individuals and businesses around the world.Our commitment to delivering exceptional customer service and innovative solutions has earned us a reputation as a...
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Telesales Agent
2 weeks ago
Petaling Jaya, Selangor, Malaysia Talent Recruit Full timeTelesales Agent (Nearby LRT - Based in Petaling Jaya)About the Job:As a Telesales Agent, you will:Call to consult and convince customers to use the right product and close the order according to the data the customer has demanded (Leads provided by the company).Manage/store customer information on the company system.Take care and support close customers,...
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Customer Experience Expert
7 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeIn this exciting role as a Support and Maintenance Technician, you'll play a critical part in delivering exceptional customer experiences.About the JobThis opportunity involves providing first-level support for customers who contact us via multiple channels. You'll be responsible for opening and closing service requests and incidents, managing...
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Business Development Agent
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob DescriptionThis is an exciting opportunity for a driven Business Development Agent to join our dynamic team. As a key player, you will be responsible for turning support calls into sales opportunities and achieving key performance metrics. If you have a passion for sales and a drive to succeed, we encourage you to apply.Main ResponsibilitiesTransform...
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Customer Experience Associate IV
2 weeks ago
Subang Jaya, Selangor, Malaysia Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Customer Experience
2 weeks ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Customer Experience Representative
7 days ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeJob Overview: FedEx Group is seeking a talented Customer Experience Representative to join our team. In this role, you will be the first point of contact for customers, providing timely assistance and resolutions to their inquiries and issues.">About the Role: As a Client Support Specialist, you will be responsible for managing customer cases and service...
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Customer Experience Professional
2 days ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeBloomThis is a cutting-edge e-commerce company revolutionizing the way people experience buying and receiving flowers. We're seeking a highly skilled Customer Experience Executive to be the voice of our brand, ensuring seamless interactions with customers across various channels.Key Responsibilities:Provide top-notch customer service via email, live chat,...
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Customer Experience Advocate
1 week ago
Petaling Jaya, Selangor, Malaysia EV Automotive Company Full timeAt EV Automotive Company, we are dedicated to delivering exceptional customer experiences through our innovative solutions and services.About the RoleWe are seeking a Customer Experience Advocate to join our team, responsible for ensuring customer satisfaction through prompt and effective technical support.ResponsibilitiesYour key responsibilities will...
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Customer Experience Ambassador
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeAt Teleperformance, we are seeking a highly skilled and motivated CUSTOMER EXPERIENCE AMBASSADOR to join our team.The ideal candidate will be responsible for delivering exceptional customer experiences through various communication channels, including inbound phone calls and emails.The CUSTOMER EXPERIENCE AMBASSADOR will serve as the primary contact for...
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Customer Experience Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeWe are looking for a talented Customer Experience Manager to lead our team at Teleperformance. The successful candidate will be responsible for managing the overall performance and governance of Statements of Work, as well as identifying actionable insights and suggesting recommendations to improve customer experience.Key Responsibilities:Deep dive on...
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Customer Experience Rep
7 days ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingProvides timely assistance and resolutions to customer inquiries and issuesAssists customers with shipment booking and queries and...
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Customer Experience Executive
3 days ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeThis job is for a Customer Experience Executive who will be the friendly voice of our brand. You might like this job because you get to help customers with their inquiries and create memorable experiences while working in a lively environmentWe are seeking a passionate and driven Customer Experience Executive to be the voice of our brand. You will manage...
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Customer Experience Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Asian Express Marketing (M) Sdn Bhd Full timeAre you looking for a challenging and rewarding career? Do you have a passion for customer service, luxury items, and travel? If so, we invite you to apply for the position of Customer Experience Specialist with Asian Express Marketing (M) Sdn Bhd.Job Summary:As a Customer Experience Specialist, you will be responsible for promoting and selling our luxury...
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Customer Experience Coordinator
2 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are looking for a talented and dedicated individual to fill the position of Onboarding Executive at Agensi Pekerjaan JobScoper Sdn. Bhd.Job Overview:This role plays a critical part in ensuring our customers receive exceptional service from the moment they engage with us. As an Onboarding Executive, you will be responsible for delivering world-class...
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Customer Experience Intern
2 weeks ago
Petaling Jaya, Selangor, Malaysia Artiq Air Full timeThis job is a Customer Experience Intern role where you'll handle air conditioning installations and customer queries. You might like this job because it offers hands-on experience with customer service and business partnerships.ResponsibilitiesTo be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation...
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Customer Experience Rep
3 weeks ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...
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Customer Experience Ambassador
2 weeks ago
Petaling Jaya, Selangor, Malaysia Toyotacapital Full timeAt Toyota Capital, we're looking for a talented Associate to join our team as a Customer Experience Ambassador. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences through direct communication with clients.The ideal candidate will possess excellent communication and interpersonal skills, with...
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Customer Experience Rep
7 days ago
Petaling Jaya, Selangor, Malaysia Federal Express, Inc. Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingProvides timely assistance and resolutions to customer inquiries and issuesAssists customers with shipment booking and queries and...
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Technical Service Agent
1 week ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeWe are seeking a Technical Service Agent to join our team at F. Hoffmann-La Roche AG. As a key member of our organization, you will be responsible for providing technical support to our customers via multiple channels.About the RoleThis role involves troubleshooting, prioritizing issues, managing access rights, and coordinating the End-to-End Ticket...