Customer Experience Professional

1 week ago


Petaling Jaya, Selangor, Malaysia BloomThis Full time

BloomThis is a cutting-edge e-commerce company revolutionizing the way people experience buying and receiving flowers. We're seeking a highly skilled Customer Experience Executive to be the voice of our brand, ensuring seamless interactions with customers across various channels.

Key Responsibilities:
  • Provide top-notch customer service via email, live chat, phone, WhatsApp, and social media.
  • Deliver accurate and timely information to customers, meeting their evolving needs.
  • Maintain a professional attitude in all interactions, setting a positive tone for the brand.
  • Guide customers through the ordering process on our platforms, providing a seamless experience.
  • Go above and beyond to create memorable customer experiences, building lasting relationships.
  • Resolve product or service issues and follow up to ensure resolution, exceeding customer expectations.
  • Collaborate with internal teams to meet customer needs, driving business growth.
  • Continuously improve service processes, contributing to team strategy and success.
  • Identify upselling and cross-selling opportunities, enhancing revenue streams.
  • Track and report customer feedback, informing product and service improvements.
Requirements:
  • Proficiency in Mandarin (spoken, written, and reading) is a significant advantage.
  • Previous experience in customer service, sales, or support roles, demonstrating expertise.
  • Strong interpersonal skills and a customer-centric mindset, prioritizing customer satisfaction.
  • Able to multitask, prioritize, and manage time efficiently, meeting deadlines.
  • Self-initiated, proactive, and thrives in a fast-paced environment, adapting quickly to change.
  • Calm, empathetic, and solution-focused in high-pressure situations, remaining composed under pressure.
  • Detail-oriented and analytical, making informed decisions.
  • Team player with strong collaboration skills, working effectively with others.
  • Familiarity with CRM tools is a plus, leveraging technology to drive results.
  • Experience in e-commerce, retail, or consumer product support is preferred, bringing valuable insights.


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