Customer Experience Professional
1 week ago
BloomThis is a cutting-edge e-commerce company revolutionizing the way people experience buying and receiving flowers. We're seeking a highly skilled Customer Experience Executive to be the voice of our brand, ensuring seamless interactions with customers across various channels.
Key Responsibilities:- Provide top-notch customer service via email, live chat, phone, WhatsApp, and social media.
- Deliver accurate and timely information to customers, meeting their evolving needs.
- Maintain a professional attitude in all interactions, setting a positive tone for the brand.
- Guide customers through the ordering process on our platforms, providing a seamless experience.
- Go above and beyond to create memorable customer experiences, building lasting relationships.
- Resolve product or service issues and follow up to ensure resolution, exceeding customer expectations.
- Collaborate with internal teams to meet customer needs, driving business growth.
- Continuously improve service processes, contributing to team strategy and success.
- Identify upselling and cross-selling opportunities, enhancing revenue streams.
- Track and report customer feedback, informing product and service improvements.
- Proficiency in Mandarin (spoken, written, and reading) is a significant advantage.
- Previous experience in customer service, sales, or support roles, demonstrating expertise.
- Strong interpersonal skills and a customer-centric mindset, prioritizing customer satisfaction.
- Able to multitask, prioritize, and manage time efficiently, meeting deadlines.
- Self-initiated, proactive, and thrives in a fast-paced environment, adapting quickly to change.
- Calm, empathetic, and solution-focused in high-pressure situations, remaining composed under pressure.
- Detail-oriented and analytical, making informed decisions.
- Team player with strong collaboration skills, working effectively with others.
- Familiarity with CRM tools is a plus, leveraging technology to drive results.
- Experience in e-commerce, retail, or consumer product support is preferred, bringing valuable insights.
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Customer Experience Leadership Professional
2 days ago
Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full timeWe're seeking a Customer Experience Leadership Professional to join our team at Kimberly-Clark. As a seasoned leader with experience in managing global business services teams, you'll play a critical role in shaping our customer experience strategy.About the RoleDevelop and implement customer experience strategies, focusing on sales order management,...
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Customer Experience Professional
1 week ago
Petaling Jaya, Selangor, Malaysia RPG Commerce Full timeCompany OverviewRPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands.The company has over 100 employees in KL, Singapore, and...
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Customer Experience Ambassador
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeAt Teleperformance, we are seeking a highly skilled and motivated CUSTOMER EXPERIENCE AMBASSADOR to join our team.The ideal candidate will be responsible for delivering exceptional customer experiences through various communication channels, including inbound phone calls and emails.The CUSTOMER EXPERIENCE AMBASSADOR will serve as the primary contact for...
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Customer Experience Representative
2 days ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeJob OverviewAt BloomThis, we are seeking a passionate and driven Customer Experience Executive to be the voice of our brand. As the primary point of contact for customers, you will manage daily interactions across various channels, ensuring they receive exceptional service every step of the way.About the RoleThis is an exciting opportunity to join our team...
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Customer Experience Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia TWY Search International Sdn Bhd Full timeAbout the RoleThe Customer Service Officer position at TWY Search International Sdn Bhd involves working closely with clients, colleagues, and stakeholders to deliver exceptional customer experiences and exceed business expectations. The ideal candidate will possess strong communication and interpersonal skills, with a passion for customer-centric service...
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Customer Experience Expert
5 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeWe are F. Hoffmann-La Roche Gruppe, a leading healthcare company dedicated to advancing science to improve human life. Our IT team plays a vital role in delivering exceptional customer experiences to our global clients.About the RoleThis is an exciting opportunity for a Technology Service Delivery Professional to join our IT team. The successful candidate...
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Customer Experience Associate
5 days ago
Petaling Jaya, Selangor, Malaysia Love, Bonito Full timeFashion Retail Professional WantedWe are a dynamic and rapidly growing company seeking a fashion retail professional to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, promoting key styles and new arrivals, and driving sales performance.About Us:Love,...
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Customer Experience Rep
4 weeks ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...
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Customer Experience Rep
2 weeks ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingProvides timely assistance and resolutions to customer inquiries and issuesAssists customers with shipment booking and queries and...
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Customer Experience Executive
2 days ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeSummaryWe are seeking a passionate and driven Customer Experience Executive to be the voice of our brand. You will manage daily interactions with customers across various channels, ensuring they receive exceptional service every step of the way. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and loves building meaningful...
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Customer Experience Ambassador
2 days ago
Petaling Jaya, Selangor, Malaysia H&M group Full timeKey ResponsibilitiesAs a Fashion Retail Professional, your primary focus will be on delivering outstanding customer service and driving sales growth.You will be responsible for:Providing expert product knowledge and recommendationsProcessing transactions accurately and efficientlyMaintaining store visual merchandising standardsCollaborating with colleagues...
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Customer Experience
3 weeks ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Customer Experience Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Valmet Corporation Full timeEnhancing Operational EfficiencyIn this role as Application Engineer, you will play a key part in streamlining our operations and improving overall efficiency. Your primary focus will be on optimizing Sales & Service Work Processes, developing effective solutions to enhance customer experiences.Strong analytical and problem-solving skills are essential for...
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Customer Experience Director
6 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeKey ResponsibilitiesLead a team of software support professionals to deliver excellent customer service and resolve technical issues promptly.Develop and implement processes to improve efficiency, productivity, and customer satisfaction.Analyze support trends to identify areas for improvement and develop strategies to address them.Maintain a collaborative...
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Customer Experience Executive
1 week ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeThis job is for a Customer Experience Executive who will be the friendly voice of our brand. You might like this job because you get to help customers with their inquiries and create memorable experiences while working in a lively environmentWe are seeking a passionate and driven Customer Experience Executive to be the voice of our brand. You will manage...
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Customer Experience Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeInbound Sales Representative (English Speaker) - Cs Exp NeededWe are seeking a highly motivated and results-driven Inbound Sales Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. As an Inbound Sales Representative, you will be responsible for handling incoming calls while maintaining strong sales and customer experience throughout the...
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Customer Experience Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Decathlon Malaysia Full timeJob DescriptionKey Responsibilities:To Customers:Welcome customers in a professional manner, creating a warm and inviting atmosphere from the moment they enter the store.Fully commit to the satisfaction of every customer, determining suitable solutions for returns, complaints, and checkout processes.To know the technical features of Decathlon products and...
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Customer Experience Rep
2 weeks ago
Petaling Jaya, Selangor, Malaysia Federal Express, Inc. Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingProvides timely assistance and resolutions to customer inquiries and issuesAssists customers with shipment booking and queries and...
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Customer Experience Associate
1 week ago
Petaling Jaya, Selangor, Malaysia AHAM Asset Management Berhad Full timeAbout the Job:">AHAM Asset Management Berhad seeks an Executive Assistant - Customer Service to support its growth.Key Responsibilities:">Provide exceptional customer service, responding to inquiries and resolving issues.Assist consultants with their inquiries, providing product or service information and resolving issues.Develop a deep understanding of...
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Customer Experience Coordinator
1 week ago
Petaling Jaya, Selangor, Malaysia Konica Minolta, Inc. Full timeWe are seeking a highly skilled individual to join our team as a Customer Experience Coordinator.About the RoleThis role will involve working closely with cross-functional teams to ensure the accuracy and timeliness of our invoicing processes.Responsibilities include updating meter readings, issuing tax invoices, and resolving discrepancies in meter...