Customer Success Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia engagelife Full time

Join to apply for the Customer Success Specialist role at Engage Life.

Base pay range

Responsibilities:

  • Manage day-to-day communication between the client and the team.
  • Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.
  • Work with other internal departments in order to execute against the client's corporate wellness strategies, events, and campaigns.
  • Interact and collaborate with clients, suppliers, and partners on various projects that tie into the client's corporate wellness objectives.
  • Build and maintain a close relationship with new, potential or existing clients.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Prepare and present regular reports on account performance and opportunities.
Minimum Qualifications:
  • 1-2 years of experience in customer success, account management, or a client-facing role.
  • Strong problem-solving, communication, and relationship management skills.
  • Ability to analyze client data and develop action plans to improve retention.
  • Self-motivated with the ability to work independently and collaboratively.
  • A customer-oriented attitude.
  • Excellent communication and negotiation skills.
  • Ability to work well with a team.
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Wellness and Fitness Services

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-engage-life-job-customer-success-specialist]

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