Customer Success Specialist, APAC

1 week ago

Petaling Jaya, Selangor, Malaysia The Channel Company Full time

The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes.

Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel.

The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honored to connect with you.

About the role

The Channel Company, the global leader in strategic channel growth for the world's top technology providers, is seeking a Customer Success Specialist to join our delivery team covering the APAC region. This high-visibility, high-impact role will work across both our events and media offerings so you could be working on a large integrated programme of content creation, lead generation and event sponsorship. You may be leading a bespoke event for a client or running a marketing campaign consisting of display and emails. Every campaign is different and tailored to our clients.

The ideal candidate will have experience in delivering media campaigns in a client-facing role, strong attention to detail, excellent customer service, and the ability to work effectively with key stakeholders.

You'll be joining a fun, supportive, and hardworking global customer success and delivery team. It is a great opportunity to join a collaborative team where ideas are welcome, creativity is encouraged, and support is given.

This role offers exposure to all areas and seniorities of the business, providing a fantastic opportunity for career progression within the company.

What you'll do

  • As a Customer Success Specialist, you will be responsible for leading campaigns for some of our key client accounts across our media and events portfolio.
  • A Customer Success Specialist is pivotal in advising internal stakeholders and clients on likely and actual performance, ongoing delivery, campaign completion and sales engagement.
  • You are required to deliver high standards of service as success in this role has a clear and direct impact on our total revenue, and client retention rates.
  • You will report into the Head of Customer Success and work together to increase our product offering or improve our services.

Key Responsibilities

  • Lead our key client accounts through ensuring successful delivery and re-booking of campaigns.
  • Leading client and internal project calls.
  • Set up, delivery, reporting and feedback of campaigns.
  • A trusted voice to clients – consultancy role to them and able to upsell and cross-sell to them.
  • Work with Head of Customer Success to evolve our commercial offering and improve processes.

Qualifications

  • 3+ years client delivery/account management experience in B2B.
  • Previous experience/knowledge of demand and lead generation.
  • Knowledge of the channel and IT industry is desired but not essential.
  • Excellent time and project management and organisational skills.
  • Excellent people, verbal and written communication skills.
  • Able to work well within a small but busy team.
  • Able to work under pressure and show resilience.
  • Excellent technical skills and able to pick up new software quickly.
  • Strong commercial acumen.
  • Excellent knowledge of MS Office.
  • Prior experience of using a CRM system required.
#J-18808-Ljbffr

  • Technical Consultant

    3 days ago

    Subang Jaya, Selangor, Malaysia Zoho APAC Full time

    We are excited to be part of Zoho's journey in driving innovation in every aspect of business software. As a Technical Pre-Sales Consultant, you will play a vital role in mapping customer requirements with product capabilities and supporting sales teams in closing deals.About the RoleThis role requires close collaboration with sales, product teams, and...

  • Customer Success Specialist

    3 days ago

    Petaling Jaya, Selangor, Malaysia engagelife Full time

    Join to apply for the Customer Success Specialist role at Engage Life.Base pay rangeResponsibilities:Manage day-to-day communication between the client and the team.Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.Work with other internal departments in order to...

  • Customer Success Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia Engage Life Full time

    This job is for a Customer Success Specialist managing client relationships, focusing on satisfaction, growth, and wellness campaigns. You might like this job because it involves collaborating internally and externally for revenue growth.We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven...

  • Customer Success Specialist

    7 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewA Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients...

  • Sales Specialist CVI APAC

    7 days ago

    Petaling Jaya, Selangor, Malaysia Philips International Full time

    Sales Specialist CVI APAC page is loadedSales Specialist CVI APACApply locations Petaling Jaya time type Full time posted on Posted Yesterday job requisition id 539933Job TitleSales Specialist CVI APACJob DescriptionDrive product growth by providing product expertise throughout the sales cycleCollaborate with (Key) Account Managers and Sales Executives to...

  • Customer Success Advocate

    6 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist plays a pivotal role in ensuring seamless interactions between our clients and their customers. This position demands exceptional communication skills, empathy, and problem-solving abilities to deliver top-notch support.Responsibilities:Provide timely support to customers through various channels.Process payments and...

  • Pre-Sales Engineer

    3 days ago

    Subang Jaya, Selangor, Malaysia Zoho APAC Full time

    Zoho APAC is a leading technology company with over 15000 employees worldwide and customers in 180+ countries. We are seeking a Technical Pre-Sales Consultant to join our APAC team and play a key role in driving innovation in cloud and business solutions.About the TeamThis role requires close collaboration with sales, product teams, and partners to deliver a...

  • Customer Success Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    7 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    7 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Customer Success Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...

  • Cloud Solutions Expert

    3 days ago

    Subang Jaya, Selangor, Malaysia Zoho APAC Full time

    Zoho Corporation, a leading technology company, is seeking a Technical Pre-Sales Consultant to join its APAC team. With over 15000 employees worldwide and customers in 180+ countries, the successful candidate will play a key role in driving innovation in cloud and business solutions.Job DescriptionThe primary responsibility of this role is to map customer...

  • Mandarin Customer Success Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Mandarin Customer Success Specialist (Digital Banking Industry) 9am-6pmMust be able to speak, read and write in MandarinMinimum of 6 months work experience in customer support in any industryMust be tech savvy and interested in the customer's products and platform featuresAbility to meet sales targets while providing a stellar customer experienceStrong...

  • APAC Marketing Leader

    21 hours ago

    Petaling Jaya, Selangor, Malaysia The Channel Company Full time

    At The Channel Company, we're looking for a highly skilled APAC Marketing Leader to join our team. As a key member of our marketing department, you'll be responsible for driving the growth and development of our events and media portfolio in the Asia-Pacific region.Your primary focus will be on developing and executing successful marketing initiatives to...

  • Regional Product Expert APAC

    6 days ago

    Petaling Jaya, Selangor, Malaysia Philips Full time

    Role Overview:This Regional Product Expert APAC role is responsible for driving sales growth and increasing market share across the region.The successful candidate will have a strong understanding of the healthcare industry and be able to develop targeted strategies to meet customer needs.Main Responsibilities:Develop and execute regional sales strategies to...

  • Solutions Architect

    3 days ago

    Subang Jaya, Selangor, Malaysia Zoho APAC Full time

    At Zoho, we believe that our employees are our greatest assets. As a Technical Pre-Sales Consultant, you will have the opportunity to contribute to the success of our company while expanding your professional horizons.About the OpportunityThis role offers a unique chance to collaborate with sales, product teams, and partners to deliver a compelling value...