Customer Success Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Engage Life Full time

This job is for a Customer Success Specialist managing client relationships, focusing on satisfaction, growth, and wellness campaigns. You might like this job because it involves collaborating internally and externally for revenue growth.

We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven experience. This role is similar to an Account Manager, focusing on customer retention, satisfaction, and growth. The job responsibilities include:

  • Manage day-to-day communication between the client and the team.
  • Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.
  • Work with other internal departments in order to execute against the client's corporate wellness strategies, events, and campaigns.
  • Interact and collaborate with clients, suppliers, and partners on various projects that tie into the client's corporate wellness objectives.
  • Build and maintain a close relationship with new, potential, or existing clients.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Prepare and present regular reports on account performance and opportunities.
Job Requirements
  • 1-2 years of experience in customer success, account management, or a client-facing role.
  • Strong problem-solving, communication, and relationship management skills.
  • Ability to analyze client data and develop action plans to improve retention.
  • Self-motivated with the ability to work independently and collaboratively.
  • A customer-oriented attitude.
  • Excellent communication and negotiation skills.
  • Ability to work well with a team.
Skills
  • Customer Relationship Management
  • Verbal Communication Skills
  • Critical Thinking
  • Problem Solving
  • Project Management
Company Benefits
  • EPF & SOCSO: We contribute to your EPF & SOCSO as per the legal requirements.
  • Grow and Earn: Have a wellness-related idea in mind that you love doing and can contribute? We're always up to help you grow and earn from it
  • Participate in Fun Wellness Events: As part of our services is planning health and wellness events, you get to actually experience the event itself as well
  • Learn: We take importance on learning every day and have allocated a "Learning Fund" for each person in the team to take up a course each year.

Engage Life is a wellness technology company that provides a comprehensive suite of solutions to help companies and individuals to improve their health and well-being. We are proud to have pivoted to a health tech company during the peak of Covid-19 and now expanding our services to the community, beyond corporate companies Our tagline "Gamifying Wellness: Where Fun Meets Health" truly sums up our efforts in making...

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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