Customer Experience Lead

Company OverviewZUS Coffee is a leading coffee chain in Malaysia, committed to delivering exceptional customer experiences through our high-quality products and services.SalaryWe offer competitive salaries and benefits packages to attract and retain top talent in the industry.Job DescriptionThe Assistant Manager, Customer Experience will be responsible for...

Job OverviewZUS Coffee is seeking a highly skilled Senior Specialist, Customer Happiness to drive improvements and ensure customers always feel valued and heard.

Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...

We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...

Job OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...

ZUS Coffee is seeking a skilled Customer Experience Manager to lead our CRM operations and enhance customer engagement. As a key member of our team, you will be responsible for planning and executing personalized marketing campaigns, managing our Customer Data Platform (CDP), and analyzing campaign performance to inform data-driven decisions.About the...

At ZUS Coffee, we are seeking a skilled Senior Specialist, Customer Happiness to join our team. In this role, you will be responsible for handling complex customer inquiries and escalations with professionalism and efficiency.Job RequirementsA minimum of 3 years in a customer support role, with at least 1 year in a senior or leadership capacity.Strong...

This job is Assistant Manager, Customer Experience. You might like this job because you get to lead customer happiness projects, optimize support processes, collaborate with various teams, track project performance, and enhance overall customer experience.ResponsibilitiesLead, coordinate, and manage customer happiness projects from inception to completion,...

About the RoleWe are seeking a skilled Customer Experience Transformation Lead to join our team at Sime Darby Property. This is an exciting opportunity for a seasoned professional to drive cultural transformation and lead initiatives that foster a customer-first mindset within our organization. Key ResponsibilitiesDevelop and execute CX cultural...

Job SummaryAt ZUS Coffee, we are passionate about delivering exceptional customer experiences through our high-quality products and services. As Assistant Manager, Customer Experience, you will play a key role in achieving this goal by leading customer happiness projects and optimizing support processes.Key Responsibilities- Develop and implement solutions...

This role involves driving customer satisfaction and loyalty through effective management of CRM activities.Key ResponsibilitiesDevelop and execute personalized marketing campaigns to enhance customer experiences.Manage daily operations on dedicated customer data platforms, ensuring seamless segmentation, journey testing, and troubleshooting.Leverage CDP...

About the RoleWe are seeking a highly skilled and experienced Customer Experience Associate IV to join our team at Conduent. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and wants to make a meaningful contribution to our organization.The successful candidate will be responsible for supporting...

We are seeking a highly skilled and motivated Customer Service Technical Lead to join our team in Malaysia. As a key member of our IT department, you will be responsible for providing technical support to clients, troubleshooting and resolving issues, and ensuring customer satisfaction.The ideal candidate will have excellent leadership and communication...

Job DescriptionWe are seeking a seasoned customer support professional to fill the role of Senior Specialist, Customer Happiness at ZUS Coffee. As a key member of our team, you will be responsible for ensuring that our customers receive outstanding service and support.Main TasksManage and resolve complex customer complaints and concerns.Develop and maintain...

IFP Customer Experience Lead AsiaJob DescriptionYour JobYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and...

ZUS Coffee is seeking a skilled Lead Customer Support Specialist to join our team. In this role, you will be responsible for handling complex customer inquiries and escalations with professionalism and efficiency.Key ResponsibilitiesProvide guidance and support to junior team members in resolving customer issues.Track and analyze customer service metrics...

This is an exciting opportunity to join Daythree Business Services Sdn Bhd as a Customer Experience Quality Specialist. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Proficiency in both Chinese Mandarin and English (both verbal and written) is...

Job OverviewWe are seeking a Senior Specialist, Customer Happiness to join our team at ZUS Coffee. As a key member of our customer support team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead complex customer inquiries and escalations with professionalism and efficiency.Provide...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...