Senior Customer Experience Expert
6 days ago
We are seeking a seasoned customer support professional to fill the role of Senior Specialist, Customer Happiness at ZUS Coffee. As a key member of our team, you will be responsible for ensuring that our customers receive outstanding service and support.
Main Tasks- Manage and resolve complex customer complaints and concerns.
- Develop and maintain knowledge bases and support documentation.
- Analyse customer feedback and sentiment analysis reports.
- Coach and mentor junior team members to improve their customer service skills.
- At least 3 years of experience in a customer support leadership role.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
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Senior Customer Experience Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Experience Specialist to join our Global CX Strategy & Ops team. As a key member of our team, you will provide advanced support for complex customer issues, partnering closely with Regional and Global CX peers and leads.As a subject matter expert over all WBD products/services available in their...
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Customer Experience Expert
5 days ago
Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full timeJob ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...
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Senior Specialist, Customer Experience Lead
3 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeAt ZUS Coffee, we are seeking a skilled Senior Specialist, Customer Happiness to join our team. In this role, you will be responsible for handling complex customer inquiries and escalations with professionalism and efficiency.Job RequirementsA minimum of 3 years in a customer support role, with at least 1 year in a senior or leadership capacity.Strong...
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Software Engineer Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Internetwork Expert Full timeThe Job:Design and Develop SoftwareDevelop, test, deploy, maintain & improve software for the websites.Work alongside and collaborate with other IT engineers & developers on the various implementation, design and launch new features for the website/system.Plan and design overall architecture of the web application.Maintain the quality of the website/system...
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Customer Experience Lead
1 day ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeJob OverviewZUS Coffee is seeking a highly skilled Senior Specialist, Customer Happiness to drive improvements and ensure customers always feel valued and heard.
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Senior Audit Expert
2 days ago
Subang Jaya, Selangor, Malaysia C.F. NG & CO. Full timeC.F. Ng & Co. is seeking a highly motivated Senior Audit Expert to lead our audit team.ResponsibilitiesThe successful candidate will have a minimum of 2-3 years of relevant working experience and possess a strong sense of responsibility.You will be expected to:Perform audit planning, fieldwork, and completion procedures.Prepare and draft audit reports, tax...
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Remote Customer Experience Expert
2 days ago
Petaling Jaya, Selangor, Malaysia SupportYourApp Full timeAbout the RoleWe are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe. We are seeking a Remote Customer Experience Expert to join our team.In this role, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting...
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Customer Experience Professional
6 days ago
Subang Jaya, Selangor, Malaysia Conduent Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Associate IV to join our team at Conduent. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and wants to make a meaningful contribution to our organization.The successful candidate will be responsible for supporting...
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Senior Process Engineering Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Senior Care At Home Edmond Full timeJob DescriptionWe are seeking a highly experienced Senior Process Engineer to join our team. The ideal candidate will have a strong background in water treatment design and process engineering, with a minimum of 10 years of experience in a consultancy environment.Main Responsibilities:Design and develop water treatment processes and systems for various types...
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HR Director
3 days ago
Petaling Jaya, Selangor, Malaysia Internetwork Expert Full timeThe Talent & Culture Manager plays a pivotal role in shaping the company's business decisions with expert HR insights, ensuring compliance across regions. This role leads payroll operations (Malaysia & overseas), HR processes, and talent engagement, creating a seamless and thriving workplace.Key Responsibilities:Strategic HR Advisory: Provide senior...
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Customer Solutions Expert
6 days ago
Subang Jaya, Selangor, Malaysia ASSA ABLOY Global Solutions Full timeRole DescriptionThe Customer Solutions Expert role at ASSA ABLOY Global Solutions is designed to drive business growth and revenue by developing and executing strategic partnerships with key customers. You will be responsible for identifying new business opportunities and developing strategies to pursue them.Key ResponsibilitiesIdentify new business...
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Senior Business Optimization Expert
6 days ago
Subang Jaya, Selangor, Malaysia CSA Academy Sdn Bhd Full timeAs a key member of our team, you will optimize data systems to drive business efficiency and growth.Key ResponsibilitiesWe are looking for a highly skilled Senior Data Analyst with a strong focus on technical data solutions. The successful candidate will have:Advanced knowledge of Google Sheets and its functionalities, including automation and complex data...
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Web Development Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Internetwork Expert Full timeJob Description:We're seeking a skilled Web Application Developer to join our team. As a key member of our development team, you'll be responsible for designing, developing, and deploying web applications using the latest technologies and frameworks.You'll work closely with our senior developers to code technical solutions, debug existing and new modules,...
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Customer Experience Associate IV
1 week ago
Subang Jaya, Selangor, Malaysia Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Assistant Manager, Customer Experience
8 hours ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeThis job is Assistant Manager, Customer Experience. You might like this job because you get to lead customer happiness projects, optimize support processes, collaborate with various teams, track project performance, and enhance overall customer experience.ResponsibilitiesLead, coordinate, and manage customer happiness projects from inception to completion,...
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Customer Experience Manager
5 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeZUS Coffee is seeking a skilled Customer Experience Manager to lead our CRM operations and enhance customer engagement. As a key member of our team, you will be responsible for planning and executing personalized marketing campaigns, managing our Customer Data Platform (CDP), and analyzing campaign performance to inform data-driven decisions.About the...
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Customer Experience Manager
3 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeThis role involves driving customer satisfaction and loyalty through effective management of CRM activities.Key ResponsibilitiesDevelop and execute personalized marketing campaigns to enhance customer experiences.Manage daily operations on dedicated customer data platforms, ensuring seamless segmentation, journey testing, and troubleshooting.Leverage CDP...
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Learning Experience Developer
6 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeWe're looking for a talented Learning Experience Developer to help us create engaging learning experiences for our customers. In this role, you'll work closely with subject matter experts to design and develop instructional materials that meet the needs of our target audience.Key ResponsibilitiesDesigning and developing e-learning modules, classroom...
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Customer Experience Lead
6 days ago
Subang Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeKey Job AspectsThis role requires a Restaurant Manager/Asst. Restaurant Manager to lead our teams and drive business success.Responsibilities and TasksManage restaurant staff, ensuring excellent customer service and high-quality food preparation.Develop and implement strategies to drive sales growth, increase customer satisfaction, and enhance brand...
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Quality Assurance Customer Service Expert
6 days ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeWe are seeking a Quality Assurance Customer Service Expert to join our team at Daythree Business Services Sdn Bhd. The successful candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Excellent communication and data analysis skills are required.DutiesRegular...