Head of Customer Experience
6 days ago
About the Job
Career Horizons is a pioneer in the tech services industry, offering innovative solutions to businesses worldwide. We are currently seeking a seasoned professional to lead our customer support operations.
Responsibilities
The successful candidate will be responsible for:
- Developing and implementing customer experience strategies.
- Leading a team of customer support professionals.
- Collaborating with cross-functional teams to deliver business objectives.
Requirements
We are looking for a candidate with:
- A minimum of 8 years of experience in customer-facing roles.
- Proven leadership skills and ability to manage high-performing teams.
- Excellent communication and interpersonal skills.
What We Offer
Career Horizons offers a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.
-
Head of Retail Experience
5 days ago
Subang Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeWe are seeking a Head of Retail Experience to join our team at Hunters International Sdn Bhd. This role will be responsible for overseeing nationwide day-to-day retail store operations.The successful candidate will develop and implement an overall operation strategy, policy, KPI, and budget planning of stores to drive store productivity, profitability, and...
-
Petaling Jaya, Selangor, Malaysia Nirvana Asia Full timeHead of Talent Acquisition and People Experience ProgramsWe are on a mission to transform the recruitment landscape, promoting strategic growth, transparency, and diversity. Our goal is to discover and onboard talent that resonates with our culture, are ready for today's challenges, and are equipped to help build tomorrow's innovations while providing...
-
Customer Experience
3 days ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Customer Experience Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full timeWe are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...
-
Head of IT and Business Development
2 days ago
Petaling Jaya, Selangor, Malaysia Hartalega Full timeHead of IT and Business Development RoleWe are seeking a highly skilled Head of IT and Business Development to join our senior leadership team. As a key member of our leadership team, you will be responsible for driving business growth through innovation and strategic partnerships.About HartalegaHartalega is a world-leading manufacturer of nitrile gloves,...
-
Customer Experience Designer
6 days ago
Petaling Jaya, Selangor, Malaysia GXbank Full timeJob DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...
-
Customer Experience Lead
6 days ago
Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeCustomer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...
-
Customer Experience Representative
3 days ago
Petaling Jaya, Selangor, Malaysia Artiq Air Full timeThis internship opportunity at Artiq Air offers a chance to develop hands-on experience with customer service and business partnerships in the air conditioning installation process.Key ResponsibilitiesTo act as a liaison person between Business Partners and customers regarding the Cuckoo Air Conditioning rent-to-own program.To effectively manage installation...
-
Customer Experience Coordinator
2 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are looking for a talented and dedicated individual to fill the position of Onboarding Executive at Agensi Pekerjaan JobScoper Sdn. Bhd.Job Overview:This role plays a critical part in ensuring our customers receive exceptional service from the moment they engage with us. As an Onboarding Executive, you will be responsible for delivering world-class...
-
Customer Experience Expert
5 days ago
Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full timeJob ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...
-
Customer Experience Intern
3 days ago
Petaling Jaya, Selangor, Malaysia Artiq Air Full timeThis job is a Customer Experience Intern role where you'll handle air conditioning installations and customer queries. You might like this job because it offers hands-on experience with customer service and business partnerships.ResponsibilitiesTo be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation...
-
Customer Experience Rep
1 week ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...
-
Customer Experience Ambassador
2 days ago
Petaling Jaya, Selangor, Malaysia Toyotacapital Full timeAt Toyota Capital, we're looking for a talented Associate to join our team as a Customer Experience Ambassador. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences through direct communication with clients.The ideal candidate will possess excellent communication and interpersonal skills, with...
-
Customer Experience Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeJob DescriptionThe Warner Bros. Entertainment organization is seeking a skilled Customer Experience Manager to join our Global Support team. This role will be responsible for delivering exceptional customer experiences across various products and services.This position requires a strong technical background, excellent communication skills, and the ability to...
-
Customer Experience Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeJob OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...
-
Customer Experience Director
6 days ago
Petaling Jaya, Selangor, Malaysia Frasers Group Full timeAre you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...
-
Customer Experience Coordinator
5 days ago
Petaling Jaya, Selangor, Malaysia Tristar Global Sdn Bhd Full timeAbout the RoleTristar Global Sdn Bhd is seeking a highly motivated and experienced Customer Experience Executive to join our team. As a key member of our customer service department, you will be responsible for handling business partners in various states with regards to Cuckoo Air Conditioning installation processes and progress.The ideal candidate will...
-
Customer Experience Specialist
9 hours ago
Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full timeJob DescriptionThis role is designed to support the delivery of exceptional customer experiences across various touchpoints. As a Customer Care Analyst I, you will be responsible for managing and processing customer orders, providing phone and email support, and collaborating with internal stakeholders to resolve issues.The ideal candidate will possess...
-
Customer Experience Admin
3 days ago
Petaling Jaya, Selangor, Malaysia Tristar Global Sdn Bhd Full timeJob ResponsibilityRespond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.Collaborate with relevant departments to resolve complex problems and ensure timely solutions.Maintain accurate and organized...
-
Customer Experience Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Remy Cointreau Full timeAbout The RoleThis position is responsible for delivering exceptional customer service and order fulfillment in a fast-paced supply chain environment.Key Responsibilities:Process customer orders efficiently and effectively.Maintain strong relationships with end-users to ensure high levels of satisfaction.Resolve customer complaints and issues...