Customer Success Advocate
3 days ago
Job Overview
We are seeking a highly skilled Customer Service Executive to join our team at Global Track, a young and energetic organization that strives to provide smart IoT solutions in the field of logistics. As a Customer Service Executive, you will be responsible for handling sales information, customer accounts, product issues, and more.
About Us
Global Track is a company that aims to provide smart IoT solutions to help logistic companies streamline and automate their transportation processes. We utilize smart technology to handle delivery operations, fleet telematics, and vehicle management in a centralized connected system.
Key Responsibilities
- Process sales information from the sales team and arrange for installation.
- Ensure customer user accounts and devices are set up accordingly.
- Arrange with customers for product and service usage training via onsite.
- Serve customers by providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
- Report to management on any hardware issues or software bugs detected for further investigation.
- Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
- Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer records by updating account information.
- Maintain and keep the customer vehicle information database updated.
- Contribute to team effort by accomplishing related results as needed.
Additional Tasks
- Stock Inventory Management
- Faulty Device Report Writing
- Delivery Order & Invoice Filling (Hardcopy)
- Installation Document Filling + with Pictures
Our Culture
We believe in a continuous learning culture and offer on-job training and accelerated learning opportunities.
What We Offer
- EPF + SOCSO benefits according to the Labor Act.
- Complimentary gym access and swimming pool every day after work.
- A performance management framework designed to empower employees without micromanagement.
-
Customer Success Advocate
3 days ago
Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full timeThe Ideal CandidateWe're looking for a highly motivated and experienced professional to join our team as a Lodging Partner Associate II, Japanese Language Support. The ideal candidate will have a proven track record of delivering exceptional customer experiences and possess a strong understanding of the travel industry.Key Requirements5+ years of experience...
-
Customer Experience Advocate
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...
-
Global Customer Advocate
21 hours ago
Petaling Jaya, Selangor, Malaysia Remy Cointreau Full timeRole OverviewThis Supply Chain Customer Service role involves collaborating closely with cross-functional teams to deliver exceptional customer experiences. You will be responsible for managing customer relationships, resolving issues, and driving business growth.Main tasks and responsibilities include:Delivering customer orders to meet performance...
-
Customer Success Professional
5 days ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeWe are seeking a highly motivated Customer Success Professional to join our team at Engage Life.Key Responsibilities:
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeJoin to apply for the Customer Success Specialist role at Engage Life.Base pay rangeResponsibilities:Manage day-to-day communication between the client and the team.Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.Work with other internal departments in order to...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Engage Life Full timeThis job is for a Customer Success Specialist managing client relationships, focusing on satisfaction, growth, and wellness campaigns. You might like this job because it involves collaborating internally and externally for revenue growth.We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewA Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
2 weeks ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Digital Customer Advocate
3 days ago
Petaling Jaya, Selangor, Malaysia Nolan Interior Full timeOur Culture:At Nolan Interior, we value five core principles: Think Like an Owner, Open Book Policy, Dare to Disrupt, Customer First, Always, and Grow or Die. These principles guide our journey in revolutionizing home goods.Job Requirements:The Email Marketing Manager will be responsible for driving customer engagement and repeat purchases through effective...
-
Customer Success Specialist, APAC
1 week ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeThe Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Manager
7 days ago
Petaling Jaya, Selangor, Malaysia HSBC Full timeIn this exciting role as a Primary Banker, you will have the opportunity to work with a talented team to achieve divisional business targets and contribute to the success of HSBC's Wealth and Personal Banking division.Your primary responsibilities will include building strong relationships with customers, conducting market reviews, and promoting digital...
-
Mandarin Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeMandarin Customer Success Specialist (Digital Banking Industry) 9am-6pmMust be able to speak, read and write in MandarinMinimum of 6 months work experience in customer support in any industryMust be tech savvy and interested in the customer's products and platform featuresAbility to meet sales targets while providing a stellar customer experienceStrong...
-
Senior Executive, Customer Success
2 weeks ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeSenior Executive, Customer Success (NIQ Digital Shelf) | FMCG & Ecommerce | AnalyticsJob DescriptionAs a Customer Success at NIQ Digital Shelf, you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for the...