Customer Success Advocate

3 days ago


Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

Job Overview

We are seeking a highly skilled Customer Service Executive to join our team at Global Track, a young and energetic organization that strives to provide smart IoT solutions in the field of logistics. As a Customer Service Executive, you will be responsible for handling sales information, customer accounts, product issues, and more.

About Us

Global Track is a company that aims to provide smart IoT solutions to help logistic companies streamline and automate their transportation processes. We utilize smart technology to handle delivery operations, fleet telematics, and vehicle management in a centralized connected system.

Key Responsibilities

  • Process sales information from the sales team and arrange for installation.
  • Ensure customer user accounts and devices are set up accordingly.
  • Arrange with customers for product and service usage training via onsite.
  • Serve customers by providing product and service information and resolving product and service problems.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
  • Report to management on any hardware issues or software bugs detected for further investigation.
  • Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
  • Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer records by updating account information.
  • Maintain and keep the customer vehicle information database updated.
  • Contribute to team effort by accomplishing related results as needed.

Additional Tasks

  • Stock Inventory Management
  • Faulty Device Report Writing
  • Delivery Order & Invoice Filling (Hardcopy)
  • Installation Document Filling + with Pictures

Our Culture

We believe in a continuous learning culture and offer on-job training and accelerated learning opportunities.

What We Offer

  • EPF + SOCSO benefits according to the Labor Act.
  • Complimentary gym access and swimming pool every day after work.
  • A performance management framework designed to empower employees without micromanagement.


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