Customer Service Director

5 days ago


Petaling Jaya, Selangor, Malaysia Skyline Catering SDN BHD Full time
Job Description

The successful candidate will be responsible for managing the day-to-day operations of our restaurant, including supervising staff and ensuring efficient service delivery. You will also be expected to maintain a safe and clean work environment, adhere to health and safety regulations, and develop strategies to improve customer satisfaction and loyalty.

Key Responsibilities
  • Manage day-to-day food and beverage operations.
  • Supervise staff and ensure efficient service delivery.
  • Maintain a safe and clean work environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Analyze sales trends and optimize menu offerings.
Requirements
  • Minimum 3-4 years of experience in Food & Beverage industry.
  • Fluent in spoken and written English and Mandarin.
  • Excellent communication and interpersonal skills.
  • Basic competency in Microsoft Office (Word, Excel and PowerPoint).
  • Possess good initiative and leadership skills.
Benefits
  • Annual leave, MC
  • EPF, SOCSO, EIS
  • Medical Reimbursement
  • Festive Gift
  • Annual D&D
  • Staff Discount
  • Annual Bonus


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