Operations Director

3 days ago


Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full time
Employer Brand and Talent Acquisition Leader

About the Role: The Operations Director will manage the business operations, head office and branches alike, of Personal Collection in Malaysia. This role requires a strategic thinker with strong leadership skills and a deep understanding of operations management and efficiency and customer experience.

Key Responsibilities:

Customer Service and Dealer Management

  • Oversee and improve customer service operations to ensure a seamless and superior experience for customers and dealers.
  • Manage and strengthen relationships with dealers to enhance engagement and productivity.
  • Work closely with the sales and marketing teams to align operational strategies with dealer needs.
  • Develop and implement strategies to enhance customer satisfaction and loyalty while monitoring set key performance indicators (KPIs) for customer service excellence.
  • Address and resolve customer complaints and escalations effectively.

Operations Management:

  • Lead day-to-day operational activities, ensuring efficiency, compliance, and alignment with business goals.
  • Oversee order fulfillment, inventory management, and logistics to maintain optimal service levels.
  • Ensure adherence to regulatory requirements and company policies.
  • Drive process improvements to enhance operational efficiency and reduce costs.
  • Identify opportunities for business process enhancements and lead the implementation of best practices.
  • Utilize data-driven insights to optimize operational workflows and decision-making.
  • Collaborate with cross-functional teams to drive operational excellence.

Qualifications & Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 8 years of experience in operations management in a leadership capacity, preferably within the direct selling industry.
  • Proven track record of leading customer service function.
  • Ability to work in a fast-paced environment and adapt to evolving business needs.
  • Proficiency in operational tools, CRM systems, and performance analytics.
Seniority level

Director

Employment type

Full-time

Job function

General Business, Customer Service, and Management

Industries

Manufacturing and Retail

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