Customer Service Representative

4 days ago


Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

The primary goal of this position is to serve as the main point of contact for all customer inquiries and concerns, ensuring timely and professional responses via phone, email, and chat.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently in a team environment.

The following responsibilities are expected of this role:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide product information, pricing, and order processing assistance to customers
  • Troubleshoot and resolve customer issues and complaints
  • Collaborate with sales and technical teams to ensure timely resolution of customer concerns

In addition to these responsibilities, the successful candidate will possess a high school diploma or equivalent, 2+ years of experience in customer service or a related field, and proficiency in Microsoft Office and customer service software.

The opportunity to grow and advance within our company makes this an attractive career choice for those passionate about delivering exceptional customer service.



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