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Customer Service Representative

2 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

At Agensi Pekerjaan JobScoper Sdn. Bhd., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. This is an excellent opportunity for individuals who possess strong communication skills and the ability to work in a fast-paced environment.

The successful candidate will be responsible for providing exceptional customer service experience through various channels, including inbound calls, emails, and live chats. They will also be required to work in rotational shifts (9-hour shifts) and be willing to relocate to Ara Damansara.

We offer a comprehensive benefits package, including EPF & SOCSO, sick leave, annual leave, quarterly staff recognition and appreciation, and a nice working environment. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.

Key responsibilities include:

  • Assist customers and provide excellent customer service experience
  • Provide immediate solutions and escalate issues to the appropriate platforms when necessary
  • Handle customer complaints and compliments, ensuring timely escalation
  • Respond to inbound calls, emails, and live chats in a professional manner