Customer Engagement Representative
7 days ago
We are seeking an experienced Customer Engagement Representative to join our team at Denave. In this role, you will be responsible for engaging with customers through various channels, including calls, chats, and emails. Your primary goal will be to analyze customer needs and match them with our IT hardware products.
The ideal candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment. They will also be able to manage multiple sales pipelines and maintain accurate records.
- Analyze customer needs and match them with suitable IT hardware products
- Engage with customers through various channels (calls, chats, emails)
- Develop strong relationships with customers to improve sales performance
- Manage multiple sales pipelines and maintain accurate records
- Collaborate with other departments to ensure seamless delivery of services
- Demonstrate a strong ability to engage with customers and analyze their needs
- Able to work effectively in a fast-paced environment
- Working knowledge of Microsoft Office Suite and CRM tools
- Able to type at least 35 WPM with proper spelling and grammar
- Excellent communication skills with a focus on building strong relationships with customers
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