Customer Engagement Specialist
2 days ago
Nestlé SA is a global leader in the food and beverage industry. We are seeking a skilled Customer Engagement Specialist to join our team.
About Us
At Nestlé SA, we believe that every person deserves access to nutritious food and beverages. We strive to make a positive impact on society while driving business growth.
Job Description
We are looking for a highly motivated individual to engage with customers through various digital channels. The ideal candidate will have a strong understanding of CRM strategies and be able to collaborate with various teams to achieve business objectives.
Duties and Responsibilities
- Accountable for developing and implementing CRM plans that nourish strong relationships with consumers.
- Responsible for managing digital channels, including Paid (SEM) and Owned (Website, SEO, and CRM) channels.
- Collaborate with brand marketing to lead consumer segmentation and develop tailored marketing messages.
- Partner with external agencies to develop and evaluate partnerships.
- Oversee SEM & SEO strategy & execution plan to maximize ROI.
Requirements
- 3 - 5 years' experience in direct marketing environment.
- Strong analytical, technical, and mathematical abilities.
- Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker.
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