Customer Engagement Executive

4 days ago


Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

Dolphin - Creative Advertising Agency is a dynamic company that creates impactful advertising campaigns for top brands. We are seeking a highly skilled Customer Engagement Executive to join our team and assist in managing customer inquiries and resolving issues effectively.

This role involves interacting with Royal Canin's customers across various social platforms, fostering a strong brand reputation and enhancing customer satisfaction. With a diverse range of tailored nutritional products for pets, Royal Canin caters to specific pet needs.

The position requires excellent communication and problem-solving skills, as well as proficiency in using social media platforms and customer support tools.

Responsibilities

  • Respond to customer comments on Facebook, Instagram, Twitter, and TikTok, and handle inbox messages and live chats.
  • Moderate and respond to social media channels according to internal community management process guidelines and external client social media process guidelines.
  • Update daily comments and report to supervisor/clients.
  • Enhance online reviews and build a positive company reputation.

Requirements

  • Education: Diploma or bachelor's degree in business, communications, marketing, or a related field (preferred but not always required).
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Communication Skills: Excellent written and verbal communication skills in English (additional languages are a plus).
  • Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
  • Tech-Savvy: Proficiency in using social media platforms and customer support tools.
  • Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service.
  • A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.

Benefits

Hybrid working models, medical leave and claims, allowance for travel, broadband, child, parking, and company trips make this a fulfilling career opportunity.



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