Customer Service Professional
5 days ago
The Customer Service Executive role at GT Business Systems Sdn Bhd involves providing exceptional customer support, handling sales information, and ensuring customer satisfaction.
Key Responsibilities- Sales Information Processing: Process sales information from the sales team and arrange for installation.
- Account Setup: Ensure customer user accounts and devices are set up accordingly.
- Training and Support: Arrange with customers for product and service usage training via onsite or online methods.
- Product and Service Information: Serve customers by providing product and service information and resolving product and service problems.
- Problem Resolution: Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
- Hardware and Software Issues: Report to management on any hardware issues or software bugs detected for further investigation.
- Product Improvement Recommendations: Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
- Customer Attraction: Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
- Reports and Data Analysis: Prepare product or service reports by collecting and analyzing customer information.
- Customer Record Maintenance: Maintain customer records by updating account information.
- Vehicle Database Management: Maintain and keep the customer vehicle information database updated.
- Inventory Management: Stock inventory management.
- Faulty Device Reporting: Faulty device report writing.
- Delivery Order Filling: Delivery order & invoice filling (hardcopy).
- Installation Documentation: Installation document filling with pictures.
We strive to maintain a young and energetic organization with a continuous learning culture. Our company benefits include complimentary gym access and swimming pool every day after work, as well as EPF + SOCSO benefits per the Labor Act.
We utilize an Objective Key Result (OKR) framework to empower employees without micromanagement, enabling them to achieve their goals and grow professionally.
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