Service Excellence Professional

7 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are Agensi Pekerjaan JobScoper Sdn. Bhd., a dynamic and innovative recruitment agency committed to excellence.

Job Summary

As a Service Excellence Professional, you will play a critical role in delivering exceptional customer service, driving business growth, and building strong relationships with our clients.

  • You will work on 24/7 rotational shifts, with each shift consisting of 9 working hours and a 1-hour lunch break.
Main Responsibilities
  • Handling all inbound calls related to customer general enquiries, complaints, comments, feedback, and other issues.
  • Providing accurate information, resolving issues, and exceeding customer expectations.
Requirements
  • Fluency in Mandarin is a must, with excellent communication skills and problem-solving abilities.
  • Customer Service Communication Skills, Problem-Solving, and Attention to Detail are essential qualities for this role.
What We Offer
  • A competitive salary package includes EPF and SOCSO benefits, sick leave, and annual leave.
  • Quarterly staff recognition and appreciation programs motivate employees to excel in their roles.


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