Service Excellence Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Nirvana Asia Full time

Job Description

As a Customer Service Executive, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and chat.

Main Responsibilities

  • Provide customer service support to ensure high levels of customer satisfaction
  • Manage customer relationships and escalate complex issues to senior colleagues
  • Meet or exceed performance targets for customer service metrics

Requirements

  • Minimum Diploma/Degree in any field
  • Minimum 1 year of working experience in Customer Service field
  • Fresh graduates are encouraged to apply
  • Excellent communication and problem-solving skills

About Us

Nirvana Asia is an established player in the Financial Industry, committed to delivering exceptional customer experiences.



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