SAP Service Delivery Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time
Job Summary

We are seeking a highly skilled SAP Service Delivery Specialist to join our team at ABeam Consulting Malaysia. The successful candidate will serve as a single point of contact for local and global AMS clients, leading and managing a pool of clients on SAP applications and systems.

The ideal candidate will have at least 7-10 years of IT background with mixed experience in AMS/support and project implementation lifecycle, including SAP knowledge or undergone SAP training. They will also possess excellent communication and problem-solving skills, with the ability to work closely with clients and support teams.

Key Responsibilities
  • Serve as a single point of contact for local and global AMS clients
  • Lead and manage a pool of clients on SAP applications and systems
  • Collaborate with SAP functional, developers, and technical support groups to deliver collaborative consulting services
  • Mediate between clients and support teams on deliveries, ticket assignments, and expectations
Requirements
  • At least 7-10 years of IT background with mixed experience in AMS/support and project implementation lifecycle
  • SAP knowledge or undergone SAP training
  • Minimum 2 years in a support environment with good exposure to ticket handling and management of clients and demands


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