Service Delivery Specialist

Job SummaryWe are seeking a highly skilled SAP Service Delivery Specialist to join our team at ABeam Consulting Malaysia. The successful candidate will serve as a single point of contact for local and global AMS clients, leading and managing a pool of clients on SAP applications and systems.The ideal candidate will have at least 7-10 years of IT background...

Job Description:The Business and Operation Lead is responsible for overseeing the day-to-day operation of shared services center, ensuring seamless service delivery and optimizing business processes.Main Responsibilities:Ensuring Efficient Service Delivery: Managing staff and resources to meet SLAs and performance targets.Driving Continuous Improvement:...

Program Delivery SpecialistWe are seeking a highly skilled Program Delivery Specialist to join our team. The successful candidate will have at least 10+ years of hands-on program and delivery management experience and a proven track record of delivering complex programs and projects.Key ResponsibilitiesProgram Planning: Develop and maintain delivery...

About the Role: We are looking for an experienced Ecommerce Delivery Specialist to join our team in MSB markets. As a key player, you will be responsible for leading eCommerce Delivery Experience Projects, including system enhancement and system integration with service providers to ensure competitiveness with market e-Commerce benchmarks.You will analyze...

Welcome to IBM Computing, where innovation meets excellence. We're currently seeking a talented Process Delivery Specialist to enhance our operations and deliver outstanding customer experiences.About the JobThis role involves working closely with various teams to ensure seamless day-to-day operations. Key responsibilities include verifying spare parts...

We are looking for an exceptional IT service delivery manager to join our team. As an IT service delivery manager, you will be responsible for managing the relationship with our clients and ensuring that their needs are met through the delivery of high-quality services. Your expertise in cloud infrastructure and service delivery will be essential in helping...

About the RoleWe are looking for a skilled Service Delivery Manager IT to lead our service desk team in delivering exceptional customer experiences. As part of this role, you will oversee service desk operations, ensure high-quality service delivery, and drive continuous improvement initiatives. Your leadership skills and ability to motivate the team will be...

Service Delivery ExecutiveAs a Service Delivery Executive, you will be responsible for ensuring the successful delivery of projects in line with Service Level Agreements (SLAs) and customer expectations. You will lead assigned teams to implement all requirements of the customer contract, defining, planning, tracking, and managing assigned projects and...

Service Delivery Manager (German speaking)Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Contact us directly if you have any questions about this open job position.ResponsibilitiesPrevious work experience (or equivalent) in project management and Service...

Company OverviewAvensys Consulting is a global IT professional services company offering enterprise solution consulting, business intelligence, and managed services to clients across various industries.Job DescriptionAct as the single point of contact (SPOC) on operations matters for clients.Oversee day-to-day fault management for critical/escalated...

We are looking for a highly skilled Service Delivery Expert to join our team at Johnson Controls, Inc. The ideal candidate will have extensive experience in managing service operations and will be responsible for delivering exceptional customer service.About the Job:Provide leadership and guidance to assigned teams to ensure efficient delivery of...

Service Delivery ExpertWe are seeking a skilled and experienced Service Delivery Expert to join our team at SummitNext Technologies Sdn Bhd. In this role, you will be responsible for delivering exceptional customer service and support to our clients.This position requires strong problem-solving skills, excellent communication abilities, and the ability to...

The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI's and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...

Key ResponsibilitiesThe Technical Support Specialist will be responsible for:Providing First Call Resolution (FCR) technical support to enterprise customers via phone and email.Managing email within the targeted Service Level.Additionally, this role requires:Strong knowledge of telecommunications systems, networks, Network Protocol, Networking / WAN...

Talent Recruit is excited to offer a challenging and rewarding opportunity for a highly skilled Programme Delivery Specialist to join our team.Job OverviewWe are representing our client in the Mechanical & Electrical industry, looking for a highly skilled Project Manager (M&E) to be based in Kota Damansara and Sg Bakap, Penang.This role involves providing...

Randstad (Schweiz) AG is seeking an Engineering Services Delivery Manager to oversee the delivery of engineering services. The successful candidate will have expertise in project management, design, and consulting.Job Responsibilities:Develop and implement project delivery strategies.Liaise with project teams to ensure seamless project execution.Monitor and...

Job Description: Customer Service AssistantNest Butler is looking for a detail-oriented and customer-centric individual to fill the position of Customer Service Assistant. This role involves interacting with clients, addressing their queries, and resolving any issues that may arise.The ideal candidate should possess excellent communication skills, strong...

Job SummaryWe are seeking an experienced IT Service Delivery Manager to oversee the effective operation and continuous improvement of our IT Service Management (ITSM) platform.Critical Tasks:Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.Support Team Management: Lead and...

We are seeking an ambitious Customer Experience Specialist to enhance customer satisfaction at Revenue Group Bhd. The successful candidate will require effective communication skills in English and Bahasa Malaysia, along with strong problem-solving abilities and adaptability.Job Description:Address customer inquiries and requests in a timely, friendly, and...

Key Performance Indicators (KPIs)Meet all key performance indicators set by the company and client, including but not limited to:First Contact Resolution (FCR) rateCustomer Satisfaction (CSAT) scoreNet Promoter Score (NPS)Achieve these KPIs by consistently delivering high-quality service, resolving customer complaints in a timely and professional manner, and...