Service Delivery Executive
4 days ago
As a Service Delivery Executive, you will be responsible for ensuring the successful delivery of projects in line with Service Level Agreements (SLAs) and customer expectations. You will lead assigned teams to implement all requirements of the customer contract, defining, planning, tracking, and managing assigned projects and targets successfully.
The ideal candidate should have previous work experience in project management and service delivery, preferably in the IT field. A degree in Computer Science, Management, Economics, or an equivalent field is also required.
Responsibilities- Team Leadership: Lead assigned teams to achieve project goals and objectives.
- Customer Focus: Serve as operational customer contact and focal point for all operational issues relevant to each project.
- Process Optimization: Monitor and evaluate service delivery processes and outcomes to ensure efficiency and cost-effectiveness.
- Mentorship: Mentor and train onsite/dispatch support teams.
-
Service Delivery Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full timeWe are looking for a highly skilled Service Delivery Expert to join our team at Johnson Controls, Inc. The ideal candidate will have extensive experience in managing service operations and will be responsible for delivering exceptional customer service.About the Job:Provide leadership and guidance to assigned teams to ensure efficient delivery of...
-
Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI's and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...
-
Engineering Services Delivery Manager
7 hours ago
Petaling Jaya, Selangor, Malaysia Randstad (Schweiz) AG Full timeRandstad (Schweiz) AG is seeking an Engineering Services Delivery Manager to oversee the delivery of engineering services. The successful candidate will have expertise in project management, design, and consulting.Job Responsibilities:Develop and implement project delivery strategies.Liaise with project teams to ensure seamless project execution.Monitor and...
-
Service Delivery Manager IT
2 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeAbout the RoleWe are looking for a skilled Service Delivery Manager IT to lead our service desk team in delivering exceptional customer experiences. As part of this role, you will oversee service desk operations, ensure high-quality service delivery, and drive continuous improvement initiatives. Your leadership skills and ability to motivate the team will be...
-
Service Delivery Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeService Delivery Manager (German speaking)Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Contact us directly if you have any questions about this open job position.ResponsibilitiesPrevious work experience (or equivalent) in project management and Service...
-
IT Service Delivery Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob Description:The Business and Operation Lead is responsible for overseeing the day-to-day operation of shared services center, ensuring seamless service delivery and optimizing business processes.Main Responsibilities:Ensuring Efficient Service Delivery: Managing staff and resources to meet SLAs and performance targets.Driving Continuous Improvement:...
-
Service Delivery Expert
4 days ago
Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full timeService Delivery ExpertWe are seeking a skilled and experienced Service Delivery Expert to join our team at SummitNext Technologies Sdn Bhd. In this role, you will be responsible for delivering exceptional customer service and support to our clients.This position requires strong problem-solving skills, excellent communication abilities, and the ability to...
-
Service Delivery Assistant Lead
2 weeks ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Admin Lead is responsible for supervising and managing the administrative processes within the Service Operations team. This role is crucial for ensuring the effective execution of non-book-bill activities, which include parts purchases, subcontractor purchase requisitions, goods receipts for third-party services, and the maintenance of install...
-
IT Service Delivery Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeJob SummaryWe are seeking an experienced IT Service Delivery Manager to oversee the effective operation and continuous improvement of our IT Service Management (ITSM) platform.Critical Tasks:Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.Support Team Management: Lead and...
-
HR Service Delivery Expert
3 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeThe Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes.ResponsibilitiesEnsure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and...
-
SAP Service Delivery Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob SummaryWe are seeking a highly skilled SAP Service Delivery Specialist to join our team at ABeam Consulting Malaysia. The successful candidate will serve as a single point of contact for local and global AMS clients, leading and managing a pool of clients on SAP applications and systems.The ideal candidate will have at least 7-10 years of IT background...
-
VAT Service Delivery Expert
5 days ago
Petaling Jaya, Selangor, Malaysia Hydra X Full timeVAT Service Delivery ExpertWe are seeking a highly skilled VAT Service Delivery Expert to join our team at Hydra X.The role will involve managing a team of professionals delivering compliance services for specific countries. This includes managing an assigned portfolio of clients to deliver strong client service, ownership of the team's performance...
-
Service Delivery Executive
6 days ago
Petaling Jaya, Selangor, Malaysia Revenue Group Bhd Full timeWe are seeking an ambitious Customer Experience Specialist to enhance customer satisfaction at Revenue Group Bhd. The successful candidate will require effective communication skills in English and Bahasa Malaysia, along with strong problem-solving abilities and adaptability.Job Description:Address customer inquiries and requests in a timely, friendly, and...
-
Service Delivery Associate
3 days ago
Petaling Jaya, Selangor, Malaysia IBM Computing Full timeWelcome to IBM Computing, where innovation meets excellence. We're currently seeking a talented Process Delivery Specialist to enhance our operations and deliver outstanding customer experiences.About the JobThis role involves working closely with various teams to ensure seamless day-to-day operations. Key responsibilities include verifying spare parts...
-
Global Service Delivery Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Avensys Consulting Full timeCompany OverviewAvensys Consulting is a global IT professional services company offering enterprise solution consulting, business intelligence, and managed services to clients across various industries.Job DescriptionAct as the single point of contact (SPOC) on operations matters for clients.Oversee day-to-day fault management for critical/escalated...
-
Service Quality Executive
3 days ago
Petaling Jaya, Selangor, Malaysia Granny Doris Group Full timeAre you passionate about customer service and e-commerce? Do you have excellent communication skills and a pleasant personality?We are seeking highly skilled professionals to join our team as CUSTOMER SERVICE EXECUTIVE and E-COMMERCE EXECUTIVE.Responsibilities:CUSTOMER SERVICE EXECUTIVE:Manage Daily OrdersContact Customers for Delivery...
-
Delivery Director
7 hours ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full timeAbout the Job: We are searching for an experienced Delivery Director to join our team at Career Horizons.">In this role, you will be responsible for delivering projects across various domains, including e-commerce, fintech, business intelligence, and analytics.">Key Responsibilities: As a Delivery Director, you will be accountable for managing project...
-
Customer Service Executive
3 days ago
Petaling Jaya, Selangor, Malaysia Granny Doris Group Full timeJOB VACANCY - CUSTOMER SERVICEJoin Granny Doris' TeamCustomer Service and E-commerce Executive Positions Available in Petaling JayaDo you have a passion for flowers and beautiful gifts? Granny Doris is seeking friendly and enthusiastic individuals to join our team. If you're dedicated, enjoy working with people, and love blooms, apply online todayOpen...
-
Customer Service Executive
3 days ago
Petaling Jaya, Selangor, Malaysia AM Sales Full timeJoin to apply for the Customer Service Executive role at AM SALES & MARKETING SDN BHD.Be among the first 25 applicants.Position OverviewWe are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to...
-
IT Service Delivery Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full timeJob DescriptionReporting to the Senior Manager, you will oversee the IT Service Management platform to ensure its effective operation and continuous improvement.The Critical Tasks You Will Perform:Manage ITSM Platform: Oversee the IT Service Management platform to ensure its effective operation and continuous improvement.Support Team Management: Lead and...