Service Delivery Executive

4 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Service Delivery Executive

As a Service Delivery Executive, you will be responsible for ensuring the successful delivery of projects in line with Service Level Agreements (SLAs) and customer expectations. You will lead assigned teams to implement all requirements of the customer contract, defining, planning, tracking, and managing assigned projects and targets successfully.

The ideal candidate should have previous work experience in project management and service delivery, preferably in the IT field. A degree in Computer Science, Management, Economics, or an equivalent field is also required.

Responsibilities
  • Team Leadership: Lead assigned teams to achieve project goals and objectives.
  • Customer Focus: Serve as operational customer contact and focal point for all operational issues relevant to each project.
  • Process Optimization: Monitor and evaluate service delivery processes and outcomes to ensure efficiency and cost-effectiveness.
  • Mentorship: Mentor and train onsite/dispatch support teams.


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