Customer Service Executive

4 weeks ago

Petaling Jaya, Selangor, Malaysia Granny Doris Group Full time

JOB VACANCY - CUSTOMER SERVICE

Join Granny Doris' TeamCustomer Service and E-commerce Executive Positions Available in Petaling Jaya

Do you have a passion for flowers and beautiful gifts? Granny Doris is seeking friendly and enthusiastic individuals to join our team. If you're dedicated, enjoy working with people, and love blooms, apply online today

Open positions available:
  • Customer Service Executive
  • E-commerce Executive

Customer Service Executive Responsibilities:

  • Manage daily orders and ensure smooth delivery arrangements.
  • Contact customers to coordinate deliveries and scheduling.
  • Collaborate with the operations team to optimize order fulfillment processes and ensure timely delivery.
  • Handle customer inquiries and customize orders.
  • Assist customers with manual offline orders.
  • Respond to feedback, comments, and reviews across Google and all social media platforms.
  • Provide exceptional customer service by addressing any issues or concerns promptly and effectively.

Job requirements for Customer Service Executive:

  • Diploma and above, preferably in a related field of study.
  • At least 1 year of work experience, preferably in a customer service or customer relations-related field.
  • Good command of written and spoken English and Bahasa Malaysia. Mandarin language skills are a plus.
  • Skilled in Microsoft Excel, Word, and PowerPoint.
  • Excellent problem-solving skills with good communication and interpersonal skills.
  • Pleasant personality, able to work in a fast-paced environment and work independently.
  • Willingness to work overtime during peak seasons, such as days before CNY, Raya, Valentine's Day, Mother's Day, and Christmas.
  • Able to work a 6-day workweek.
  • Must be able to commute to our office at Petaling Utama Avenue with own transport.
  • Full-time, permanent position.

E-commerce Executive Responsibilities:

  • Manage all aspects of the Granny Doris e-commerce website and marketplace operations, including but not limited to product listings, website content, maintenance, and updates.
  • Monitor vendors' product listings to ensure compliance with company policies and restrictions.
  • Coordinate with vendors to address any issues related to product quality, pricing, or fulfillment.
  • Plan, propose, execute, and implement online marketing campaigns via various social media platforms (Facebook, Instagram, TikTok, YouTube, etc.) to drive traffic and sales.
  • Report on the performance of marketing strategies, analyze data, and make recommendations for improvement.
  • Source and recruit potential vendors to expand the marketplace's product offerings.
  • Analyze market trends and consumer behavior to optimize product display and promotion strategies.
  • Stay updated on industry trends, emerging technologies, and best practices in e-commerce and online marketing.

Job requirements for E-commerce Executive:

  • Minimum diploma in Advertising/Media, Mass Communication, Marketing, E-commerce, or equivalent.
  • Proven experience in e-commerce operations, preferably in a marketplace environment.
  • Proficiency in e-commerce platforms such as Shopify (an advantage).
  • Strong understanding of online marketing techniques and social media platforms.
  • Strong written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is highly advantageous.
  • Excellent communication, negotiation, and relationship-building skills.
  • Analytical mindset with the ability to interpret data and draw actionable insights.
  • Creative thinker with a keen eye for gift design aesthetics.
  • Organized and able to work independently.
  • Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced environment.
  • Able to work a 5 1/2-day workweek.
  • Must be able to commute to our office at Petaling Utama Avenue with own transport.
  • Full-time, permanent position.

Compensation & Benefits:

  • Customer Service's basic salary ranges from RM2,500 to RM3,500 per month, based on experience and capability.
  • E-commerce Executive's basic salary ranges from RM3,000 to RM4,000 per month.
  • EPF, SOCSO, EIS, OT, OT Meal allowance, Attendance allowance, Medical allowance, Annual leave, Performance bonus, Company trips included.
  • Employee discounts on company products.
  • Flexible work arrangements.
  • Opportunities for promotion.

Working hours:

  • Monday to Friday: 9:30 am to 6:30 pm
  • Saturday: Early release at 4:30 pm if tasks are completed
  • Sunday: Closed
  • Public Holidays: Off

Working Location: Petaling Utama Avenue, Jalan PJS1/50, Petaling Jaya, Selangor, Malaysia (Within a 10-minute driving distance from Sunway, Subang, and Old Klang Road).

Interested candidates are invited to apply via our online application form below. Only shortlisted candidates will be contacted for an interview.

Job Application Form

Kindly fill up the e-application form below. We'll reach out to you promptly if you're shortlisted.

#J-18808-Ljbffr

  • Financial Services Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia AEON Credit Service (M) Berhad Full time

    We are hiring a Financial Services Executive to join our team at AEON Credit Service (M) Berhad. As a key player in driving business growth, you will be responsible for promoting and selling our credit card products, ensuring excellent customer service, and maintaining high standards of compliance.About the Role:Identify and pursue business opportunities to...

  • Customer Service Executive

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia Globaltrack Full time

    Join to apply for the Customer Service Executive role at GT BUSINESS SYSTEMS SDN BHDGet AI-powered advice on this job and more exclusive features.Customer Service Executive Job Responsibilities:Process sales information from the sales team and arrange for installation.Ensure customer user accounts and devices are set up accordingly.Arrange with customers for...

  • customer service executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia TASQ Staffing Solutions Full time

    Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Requirements:Candidate must possess at least...

  • Customer Service Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia TASQ Staffing Solutions Full time

    Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Requirements:Candidate must possess at least...

  • Customer Service Executive

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    This job is for a Customer Service Executive who handles sales info, customer accounts, product issues, recommends improvements, and more. You might like this job because it involves hands-on customer interaction and problem-solving tasks.Customer Service Executive Job ResponsibilitiesProcess sales information from the sales team and arrangement for...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    This job is for a Customer Service Executive who handles sales info, customer accounts, product issues, recommends improvements, and more. You might like this job because it involves hands-on customer interaction and problem-solving tasks.Customer Service Executive Job ResponsibilitiesProcess sales information from the sales team and arrange for...

  • Customer Service Executive

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia AM Sales Full time

    Join to apply for the Customer Service Executive role at AM SALES & MARKETING SDN BHD.Be among the first 25 applicants.Position OverviewWe are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to...

  • Customer Service Executive

    6 days ago

    Petaling Jaya, Selangor, Malaysia Integrity Full time

    Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer Service Executive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.We are in growth mode so this represents an exciting opportunity for the right person with...

  • Executive Customer Service

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia Carsome Full time

    This job is for an Executive Customer Service at CARSOME. You might like this job because you get to engage with customers, set up test drive appointments, and handle sales inquiries with a focus on customer satisfaction.About YouCARSOME is on the hunt for a talented and experienced Telesales Customer Service (B2C). We need a self-motivated person with...

  • Customer Service Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia PPG Industries (UK) Limited Full time

    As a Customer Service, you will need to ensure customer orders are processed on time and in full, according to purchase orders requirements, and resolve customer claims. Support sales/commercial team with pricing updates, survey administration, and promotion activities. You will be reporting directly to the Customer Service Manager and you will work onsite...

  • Customer Service Support Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

    This job is a Customer Service Support Executive (One-Year Contract) at Dolphin, handling customer inquiries and enhancing brand reputation for Royal Canin. You might like this job because it offers remote work flexibility and focuses on engaging with customers on social media platforms.At Dolphin, we create bold and innovative advertising campaigns for top...

  • Customer Service Support Executive

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

    This job is a Customer Service Support Executive (One-Year Contract) at Dolphin, handling customer inquiries and enhancing brand reputation for Royal Canin. You might like this job because it offers remote work flexibility and focuses on engaging with customers on social media platforms.At Dolphin, we create bold and innovative advertising campaigns for top...

  • Customer Service Executive

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full time

    This job is all about helping customers and solving their problems You might like this job because you get to communicate with people daily, support their needs, and work closely with different teams to enhance their experience.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner;Identify and assess...

  • Customer Service Representative

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia cake tella Full time

    We're a dynamic team at Cake Tella, and we're looking for a skilled Customer Service Executive to join our ranks. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences across multiple channels.Our customers are at the heart of everything we do, and we need someone who can think critically and come up...

  • Customer Service Executive

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia EMCO Executives Full time

    Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Requirements:Candidate must possess...

  • Sales and Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Exaltech Sdn Bhd Full time

    About the Role:We are seeking a highly motivated and organized Retail Executive to join our team.Responsibilities:Plan, organize, coordinate, and control the operations of our retail establishments.Develop and implement strategies to improve customer satisfaction and loyalty.Maintain accurate records of stock levels and financial transactions.Collaborate...

  • Customer Service Representative

    5 days ago

    Petaling Jaya, Selangor, Malaysia Carsome Full time

    About the RoleThis position is ideal for individuals who excel in customer-facing roles and possess excellent communication skills. As an Executive Customer Service representative at Carsome, you will engage with customers, set up test drive appointments, and handle sales inquiries while prioritizing customer satisfaction.

  • Customer Service Professional

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Executive to join our team at GT Business Systems Sdn Bhd. As a key member of our sales support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.This is an excellent opportunity for someone who is...

  • Customer Service Lead

    1 day ago

    Petaling Jaya, Selangor, Malaysia Sunway Lagoon Full time

    Job RequirementsTo be successful as a Customer Service Lead, you must possess excellent communication and interpersonal skills.Deliver exceptional customer service and ensure that all clients receive a high level of service.Develop and maintain positive relationships with clients and internal stakeholders.Work collaboratively with the events team to ensure...

  • Customer Service Liaison

    24 hours ago

    Petaling Jaya, Selangor, Malaysia TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. As a key member of our service team, you will be responsible for providing exceptional customer experiences through various communication channels.Key Responsibilities:Handle all inbound calls related to customer general enquiries,...