Customer Service Executive
6 days ago
This job is for a Customer Service Executive who handles sales info, customer accounts, product issues, recommends improvements, and more. You might like this job because it involves hands-on customer interaction and problem-solving tasks.
Customer Service Executive Job Responsibilities
- Process sales information from the sales team and arrangement for installation.
- Ensure customer user accounts and devices are set up accordingly.
- Arrange with customers for product and service usage training via onsite.
- Serve customers by providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
- Report to management on any hardware issues or software bugs detected for further investigation.
- Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
- Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer records by updating account information.
- Maintain and keep the customer vehicle information database updated.
- Contribute to team effort by accomplishing related results as needed.
Other Tasks
- Stock Inventory Management
- Faulty Device Report Writing
- Delivery Order & Invoice Filling (Hardcopy)
- Installation Document Filling + with Pictures
Working Culture
Objective Key Result (OKR)
Job RequirementsCustomer Success Program
- Ensure customers utilize the system fully to help improve business efficiency and productivity.
- Suggest different application methods/stories to customers for them to utilize the software to the max.
- Measure productivity and effectiveness of the software (gather marks from clients on the software system usage).
- Follow up on user experience, suggest creative methods on helping the customer to increase productivity and efficiency through using the software.
Customer Feedback & Ratings
- Customer User Experience Rating
- Software Usage Experience Satisfaction Rating
- Customer Service Satisfaction Rating
- Customer Training Satisfaction Rating (after training)
- Customer Ratings on Facebook, Google, and App Store
- Customer Testimonial
Customer Service
Company BenefitsOn job training & accelerated learning opportunities.
Dress codeSmart casual enough and provide company Uniform.
Young and energetic organisationYoung and energetic organisation with a continuous learning culture.
FacilitiesEnjoy complimentary gym access and swimming pool every day after work.
EPF + SOCSOYou enjoy the benefits as according to the Labor Act.
OKRObjective and Key Results is a performance management framework designed to empower employees without micromanagement.
Global Track is a company that strives to provide smart IoT solutions in the field of logistics. We utilize smart technology to help logistic companies streamline and automate the entire transportation process by handling delivery operations, fleet telematics, and vehicle management, all in a centralized connected system.
Mission Providing solutions to minimize workload while increasing operation efficiency.
Vision To be SEA's most personalized talent ecosystem; elevating human progress by helping careers and companies grow.
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