Executive Customer Service
2 weeks ago
This job is for an Executive Customer Service at CARSOME. You might like this job because you get to engage with customers, set up test drive appointments, and handle sales inquiries with a focus on customer satisfaction.
About You
CARSOME is on the hunt for a talented and experienced Telesales Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties include identifying potential customers and setting up Free Test Drive appointments / Video Car Tours.
Your Day-To-Day
- Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system & also handle leads via CARSOME WhatsApp platform.
- Attend to customer inquiries by providing accurate information regarding CARSOME's used car business, product & service offerings.
- Support customers in account registration, test drive appointments, and car booking.
- Proactively persuade customers to reschedule appointments that have been cancelled.
- Proactively inform customers of ongoing deals and promotions.
- Deliver a high level of customer satisfaction.
- Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
Your Know How
- Education: SPM/Diploma/Degree.
- Able to work under a fast-paced environment; have a positive mindset, and be sales-oriented.
- Candidate with high integrity in values; prior professional experience in the automotive industry preferred but not compulsory.
- Candidate must be willing to work alternate 6 days and on public holidays and weekends.
- Office location: The Ascent Kelana Jaya.
- Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin will be a plus.
Carsome is Southeast Asia's largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand, and Singapore, Carsome aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.
The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. Carsome currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.
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